Customer Service Japanese Speaker

2 days ago

Kuala Lumpur, Malaysia IPNX NIGERIA LIMITED Full time

We are looking for a dedicated and fluent Japanese speaker to join our Customer Service team. As a Customer Service Representative, you will be the first point of contact for our Japanese-speaking customers, assisting them with inquiries, providing product information, resolving issues, and ensuring a positive customer experience. If you are passionate about delivering exceptional service and have strong communication skills in Japanese, we'd love to hear from you.

**Responsibilities**:

- **Issue Resolution**: Address customer inquiries, concerns, and complaints promptly and professionally, striving for first-contact resolution whenever possible.
- **Product Knowledge**: Develop a deep understanding of our products and services to effectively answer customer questions and provide appropriate solutions.
- **Order Management**: Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless purchasing experience.
- **Technical Assistance**: Offer basic technical support and troubleshooting guidance for product-related issues, escalating complex problems to the appropriate teams as needed.
- **Documentation**: Maintain accurate records of customer interactions, including inquiries, resolutions, and feedback, using our CRM system.
- **Language Support**: Collaborate with bilingual colleagues and language specialists to ensure consistent and accurate communication with Japanese-speaking customers.
- **Cross-functional Collaboration**: Work closely with other departments such as Sales, Logistics, and Product Development to address customer concerns and improve service delivery.

**Requirements**:

- Proficiency in Japanese (both written and verbal) is essential; fluency in English is a plus.
- Excellent communication skills and a friendly, customer-focused demeanor.
- Strong problem-solving abilities and the ability to remain calm and composed under pressure.
- Previous experience in customer service or a related field is preferred but not required.
- Familiarity with CRM software and support ticketing systems is an advantage.
- Ability to multitask and prioritize workload effectively in a dynamic environment.
- Bachelor's degree in a relevant field is a plus.

**Salary**: RM10,000.00 - RM12,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary

**Language**:

- Japanese (preferred)

  • Customer Service

    1 week ago

    Kuala Lumpur, Malaysia Precision Communication Technology Full time

    Position: Customer Service Representative (Japanese Speaker) Location: Menara Bangkok Bank, Jalan Ampang, Kuala Lumpur, Malaysia Training provided 5 working days (Monday to Friday) Key responsibilities - Attend incoming calls and respond to customer’s queries and requests in a courteous and professional manner, provide appropriate solutions and...

  • Customer Service Representative

    1 week ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Japanese language International Call Centre Japenese Customer Care International BPO customer support International voice Process...

  • Customer Service

    1 week ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Communication Japanese language BPO Voice Process BPO Skills - We are #hiring for a leading BPO in KL and Petaling Jaya...

  • Customer Service Consultant

    5 days ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Designation: Customer Service Consultant - Japanese speaker Location: Bangsar South Working hours: 6 am - 12 am (9 hour per shift) Working days: 5 working days, 2 off days (rotational from Monday to Sunday) Salary package: up to RM10,000 (total package) **Requirements**: - JLPT N1 or N2 - Open to any nationalities - Fresh graduates welcome to...

  • Live Streamer Support Japanese Speaker

    2 weeks ago

    Kuala Lumpur, Malaysia KAALI HR SDN BHD Full time

    We are hiring for Live Streamer Support Japanese Speaker Location: Sunway Open to all nationality but wiling to come Malaysia to work. - Response to customer enquiries on live chat or phone - Communicate with customer to share about product **Job Requirement** - Native Japanese Speaker or non native japanese speaker only - Basic use of...

  • Customer Service Representatives

    7 days ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Flexible Japanese language customer support Native speaker - A leading BPO is looking for **Customer Service Representatives - Native Japanese** to...

  • Customer Service Representatives

    1 week ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Job Description**: **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Flexible Japanese language customer support Native speaker - A leading BPO is looking for **Customer Service Representatives -...

  • Japanese speaker】Customer Service cum Medical Translator

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. Full time

    【Japanese speaker】Customer Service cum Medical Translator ID:566136,500 MYR ~ 7,000 MYRBukit Bintang/KLCCOver 3 months agoOverviewThis is a Consultation Service Center that provides Japanese style of medical services and hospitality.Job Description- Perform as a clinic receptionist, liaise with walk-in & call-in customers (Outlook Email)- Make a booking...

  • Service Desk

    2 weeks ago

    Kuala Lumpur, Malaysia Avensys Consulting Pte Ltd Full time

    **Role : Senior Engineer, Service Desk (Japanese Speaker)** **Job Type : Permanent** **Location : Selangor** **Working hours : Rotational shifts** **Responsibilities**: - Effectively resolve L1 helpdesk queries as per deliverables outlined - Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format - Execute...

  • Chat Support

    1 week ago

    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    Designation: Chat Support (Japanese Speaker) Location: KL Sentral Working hours: 24/7 rotational shift **Requirements**: - Local Malaysians with JLPT N1 or N2 - Fresh graduates welcomes - Diploma with at least 1 year customer service experience **Responsibilities**: 2. Understand customer inquiries and direct them to the appropriate support channel. 3....