Customer Service Specialist

4 days ago

Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service Japanese language
- **Professional Career Opportunity**:
Are you a native Japanese speaker with proficiency in B2-level English? We are currently seeking a dedicated individual to join our team as a customer service specialist, focusing on the dynamic Japan market. The role is based in the vibrant KL Sentral area, offering a stimulating Monday-Friday work schedule from 6 a.m. to 6 p.m., comprising nine productive hours per shift.

**Work Environment**: Working in the heart of KL Sentral, you will be immersed in a professional setting that values excellence and customer satisfaction. The work schedule from Monday to Friday allows for a healthy work-life balance, promoting productivity and well-being.

**Start Date**: Immediate Joiners Required

**Key Responsibilities**: As a customer service specialist, your role will be pivotal in ensuring customer satisfaction. Your responsibilities will include, but are not limited to, addressing customer queries, resolving issues, and providing timely and effective solutions. Your proficiency in both native Japanese and B2-level English will be crucial in delivering exceptional service and maintaining a positive customer experience.

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