Customer Support

1 week ago

Kuala Lumpur, Malaysia Trade Quo Global Ltd Full time

**Customer Support - (Japanese Speakers)**

At **TradeQuo**, we are a forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. As we expand, we are seeking driven individuals to help us meet exciting new challenges.

Join our team in **Malaysia**and become part of a culture that values your contributions and nurtures your professional growth.

**Your role at TradeQuo**:
We are seeking a Customer Support (Japanese Speakers) with a passion for providing exceptional customer service.

**You will**:

- Keep clients updated on the status of their requests, providing clear and concise communication
- Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution
- Ensure compliance with market-specific regulatory requirements
- Verify documents submitted by clients within specific regions while adhering to regulatory requirements
- Prepare and interpret reports and documentation
- Attend company seminars to stay up to date with the company's business functions and roles
- Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance
- Collaborate with the BD team to develop business strategies aligned with trends & customer needs
- Undertake other ad hoc tasks assigned by the manager

**What makes you a great fit**:

- Minimum 1 year experience in Customer Service
- Fluent in Japanese and English (native)
- Customer-focused and dedicated to providing exceptional service
- Strong ability to communicate effectively
- Proficient in troubleshooting and multitasking
- Self-motivated and reliable with a proven track record of meeting and exceeding expectations
- Can-do attitude and a willingness to learn

Pay: From RM3,500.00 per month

Application Question(s):

- Are you fluent in both Japanese and English (spoken and written)?
- What is your notice period and expected salary (monthly)?
- Have you worked in the Forex, trading, or fintech industry before?
- Would you require visa sponsorship to work for our company? If No, please specify the type of visa you currently hold.

**Experience**:

- Customer support: 1 year (required)

Work Location: In person

  • Desktop Engineer Support

    2 days ago

    Cheras, Kuala Lumpur, Malaysia AUTOTECH SUPPORT SDN. BHD. Full time 40,000 - 60,000 per year

    Job Description : Provide support and daily issue resolution. Identifying, diagnosing, and resolving the level one issues in computer hardware and software as laptops and PCs Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc....

  • Business Support Associate

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia PERSOL APAC BUSINESS SUPPORT SERVICES SDN BHD Full time 30,000 - 60,000 per year

    Job

  • IT Customer Support

    4 days ago

    Kuala Lumpur, Malaysia Helius Technologies Sdn. Bhd. Full time

    **Responsibilities**: 1. As L1 support engineer, be responsible for the technical support and resolution of customer cloud problems. Including but not limited to daily consulting issues, technical issues and troubleshooting. 2. As L1 support engineer and the back-end team, track key customer needs and bugs, and cooperate with the production and research...

  • Customer Support

    4 days ago

    Kuala Lumpur, Malaysia Elabram Systems Sdn Bhd Full time

    We are looking for a dedicated and customer-focused **Customer Support Representative** to join our team. In this role, you will be the first point of contact for our customers, providing timely and effective assistance to resolve their inquiries, complaints, and issues. Your goal is to ensure customer satisfaction while maintaining the company’s high...

  • Customer Support

    4 days ago

    Kuala Lumpur, Malaysia MPS Full time

    Working location : KL Sentral Preferred Thai / Vietnamese speaker. Role & Responsibilities: - Take call and provide accurate answers to customer queries. - Delivery excellent customer support & services and always offering patient assistance. - Respond to customer’s inquiries over knowledge acquired through training (client product, continuous...

  • Customer Support

    3 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time 26,000 - 72,000 per year

    We're Hiring #Korean Nationals – Multiple Roles in Malaysia Relocation Support Provided | Rotational & Normal Shifts AvailableG-Tower (Kuala Lumpur)• Customer Success Specialist –Gaming Support• Customer Success Specialist –SG ReservationGeorgetown (Penang)• Customer Success Specialist –Tobacco• Customer Success Specialist –FinTechKL...

  • Customer Support

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CoinW Full time 40,000 - 60,000 per year

    Job Title: Bilingual Customer Support SpecialistLocation: KLLanguage Requirement: Arabic and MandarinWorking Hours: 5-day work week, rotational shiftResponsibilities:Provide high-quality customer service in both Arabic and English, responding promptly to customer inquiries and issuesOffer support through various channels (such as online chat, email, etc.) to...

  • Customer Support

    2 days ago

    Kuala Lumpur, Malaysia TG Holding Full time

    **Key Responsibilities**: - Resolve customer queries regarding products, services, and policies in an efficient and friendly manner. - Troubleshoot technical issues and work with other departments to escalate problems as needed. - Maintain detailed and accurate records of customer interactions in our system. - Collaborate with the team to improve overall...

  • Customer Support

    4 days ago

    Kuala Lumpur, Malaysia Byton Byte Marketing Sdn Bhd Full time

    Confer with customers via chat about products or services or obtain details of complaints. - Check to ensure that appropriate changes were made to resolve customers' problems. - Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. - Review policy terms to determine whether...

  • Customer Support

    4 days ago

    Kuala Lumpur, Malaysia Scicom International Full time

    **The Responsibilities of the Role: -**: - Provide Customer Support for live chats, tickets & calls. - Handle up to 5 to 6 live chats simultaneously, where at certain times due to platform maintenance chats can be more than 6. - Answer escalations both in Mandarin & English language. - Escalate the issues to the relevant departments. - Build sustainable...