Customer Support

Job Description : Provide support and daily issue resolution. Identifying, diagnosing, and resolving the level one issues in computer hardware and software as laptops and PCs Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc....

Job

**Responsibilities**: 1. As L1 support engineer, be responsible for the technical support and resolution of customer cloud problems. Including but not limited to daily consulting issues, technical issues and troubleshooting. 2. As L1 support engineer and the back-end team, track key customer needs and bugs, and cooperate with the production and research...

We are looking for a dedicated and customer-focused **Customer Support Representative** to join our team. In this role, you will be the first point of contact for our customers, providing timely and effective assistance to resolve their inquiries, complaints, and issues. Your goal is to ensure customer satisfaction while maintaining the company’s high...

Job Title: Bilingual Customer Support SpecialistLocation: KLLanguage Requirement: Arabic and MandarinWorking Hours: 5-day work week, rotational shiftResponsibilities:Provide high-quality customer service in both Arabic and English, responding promptly to customer inquiries and issuesOffer support through various channels (such as online chat, email, etc.) to...

**Key Responsibilities**: - Resolve customer queries regarding products, services, and policies in an efficient and friendly manner. - Troubleshoot technical issues and work with other departments to escalate problems as needed. - Maintain detailed and accurate records of customer interactions in our system. - Collaborate with the team to improve overall...

Confer with customers via chat about products or services or obtain details of complaints. - Check to ensure that appropriate changes were made to resolve customers' problems. - Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. - Review policy terms to determine whether...

**The Responsibilities of the Role: -**: - Provide Customer Support for live chats, tickets & calls. - Handle up to 5 to 6 live chats simultaneously, where at certain times due to platform maintenance chats can be more than 6. - Answer escalations both in Mandarin & English language. - Escalate the issues to the relevant departments. - Build sustainable...

**Requirements**: - Required languages(s): English, Bahasa Malaysia & Chinese. **Responsibilities**: - Answering clients about all technical support questions - Resolve issues reported by customers, liaise with technical team as and when needed. - Ensure customers are fully satisfied with the efficient and excellent services provided at all times. -...

Responsibilities:1.Provide customer service to players via IM communication, emails, tickets etc., to improve user satisfaction and promote game branding.2.Respond to specific questions and issues from players; get headquarter team's support to understand and solve the issue.3.Conduct friendly communication with players, respond to game inquiries, and deal...