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Cx Specialist Japanese Speaker

2 weeks ago

Kuala Lumpur, Malaysia EVA Global Full time

**EVA Global is hiring a Japanese**
**Speaker**
**Customer Service Specialist.**

EVA Global is the leading electric vehicle managed services provider committed to maximizing the reliability, availability and accessibility of your charging network. We are the industry’s partner of choice for maximizing charger uptime and utilisation. With our API-first technology platform, EVA Global offers an end-to-end charging solution, from multi-lingual end-user support and ad-hoc payment capabilities to complete infrastructure management services, including commissioning, network monitoring and field service orchestration.

Headquartered in Finland, EVA Global has offices in Spain, Portugal, Germany, Malaysia, and USA (United States of America), serving 60+ partners in three continents. The company comprises more than 380 employees, and we continue to grow. The company currently maximises the uptime and availability of 400K+ partner charge points, solving 100K+ monthly cases, serving 2.55M+ EV drivers in 30+ languages and countries in Europe, North America, and the APAC region.

To support our growth, we are looking for experienced Tagalog speaker Customer Service Specialists to join our team in Kuala Lumpur, Malaysia

**Responsibilities**:

- As the first point of contact to communicate with our customers.
- Ensure cases are solved within the agreed SLA.
- Identify and escalate issues to the relevant team.
- Adhoc contact center related tasks as assigned.
- Working alongside the Team Leader, Team Manager, Contact Center Manager, HR Manager, Training & Quality Manager, Customer Success Team, Academy Leader, and Operational IT.

**Requirements**:

- Native
** **Japanese Speaker
- Additional language : English Fluent
- Prefer a minimum of 1 year of experience in Contact Center / Customer Service.
- Training will be provided.
- Minimum Diploma and or equivalent are encouraged to apply.
- Cars and Electric Vehicles lovers.
- Familiar with Microsoft 365.
- Must be able to handle multiple projects and effectively manage different timelines.
- Must be an assertive team player with high energy to work in a fast-paced environment.
- Ability to work in shifts.

**Department**
- Operation

**Locations**
- Kuala Lumpur