Customer Relationship Officer

Introduction

For our office in Malaysia, we are looking for a: Customer Relationship Officer.

Diversity

Tasks
- Countries Assigned: Malaysia, Singapore, Sri Lanka
- Drive Customer Service order processing & fulfilment process for assigned countries, include managing customer enquiries, quotations, sales and orders for spare parts.
- Proactively follow up with customer on Bühler’s quotation proposal and drive for sales to meet business targets and goals.
- Perform and follow through customer quotations process and keeping customers updated on the latest products in order to increase sales.
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Advise customer regarding the function and use of Spare and Wear parts.
- Thoroughly and efficiently gather relevant information from the customer to enable you to identify and fulfil his/her need.
- Identification of spare parts.
- Advise client regarding the function and use of Spare and Wear parts.
- Processing of technical / commercial enquiries.
- Co-operation with Second Level Support in the Quotation Process.
- Create complete Client Quotations for Spare and Wear Parts (commercial / technical).
- Work with BOMs (Bill of Material / Part List), customer project documents, technical drawings.
- Coordination of delivery, invoice and payments.
- Attend to customer complaint and warranty claim.
- May require to attend customer visits if necessary.
- Interact with multiple stakeholders as necessary for support on technical and commercial enquiries from customer.

Required qualifications
- Mechanical, Electrical & Electronics, Mechatronics Engineering or similar education background.
- Minimum 3 years experience within Customer Service, Manufacturing, Installation or Service, Sales.
- Develop within the technical field.
- Basic knowledge machinery and familiar with MRO.
- At least 3 years of hands-on experience in order processing, logistics, or Customer Services.
- Knowledgable in incoterms.
- IT savvy, proficient in MS Office, with working knowledge of SAP/ CRM platforms (e.g. SalesforceSAP (SD Module, Stock, Puchasing).
- English and any other ASEAN language of an advantage.

Preferred qualifications
- Technical and commercial understanding, include Incoterms concepts, duties & tariffs and Buhler’s product knowledge.
- Highly developed sense of integrity and commitment to Customer Satisfaction.
- Exceptional time-management / organizational and prioritising skills.
- Possess a strong work ethic and team player mentality.
- Ability to understand customer’s requirements and to translate them into solutions.
- Highly flexible, multicultural understanding and able to work in team.
- Able to work under pressure and deadlines.
- Results-oriented and excellent problem solving capabilities.
- Good team building and leadership skills.
- Good interpersonal skills with the ability to motivate and influence.
- High level of independence and sense of ownership.
- Entrepreneurial, sales and customer oriented mind-set.

**Benefits**:

- Career and personal development
- Cross-cultural working environment
- Flexitime
- Health-care program
- Attractive insurance coverage
- Training
- Employee events

Application Documents
- Resume

Bühler as an employer

**Who we are**: We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models. At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success. We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference. By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.