Customer Service

6 days ago

Bangsar South, Malaysia EPS Ventures Sdn Bhd Full time

**Client company**: MNC nutrition company
**Location**:Bangsar (reachable by LRT)
**Position**: Permanant
**Working arrangement**:Hybrid working, Mon-Fri, + alternate Saturday (half day)
**Salary**: up to RM4,500

**Benefits**:

- 13 months' salary
- Bonus
- Complimentary products
- Recognition awards
- Examination leave

**Job Scope**:

- Able to execute an effective manpower arrangement to ensure manpower and various resources are being allocated effectively and efficiently to run the operation at an optimum level at all times.
- Assist staff in operation when necessary and be a team leader and team player at the same time
- Lead and motivate rep I, rep II tasks to support Members’ expectations and needs in information handling records, refunds, repurchases, order audit, and after-sales.
- Able to provide a buddy system (knowledge sharing and guiding the new joiner) through the first few weeks or months on the job

**Requirement**:

- Proficiency in verbal and written English, and another language (Mandarin & Cantonese) proficiency is required
- Min education level: Diploma
- Pleasant personality with excellent interpersonal skills
- Ability to provide superb customer service and resolve problems independently under the company’s guidelines
- Self-motivated and attentive to details with strong initiative
- Ability to work in a result-oriented atmosphere under pressure and meeting tight deadlines as flexible working hours may be required

**Job Types**: Full-time, Permanent

Pay: Up to RM4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Vision insurance
- Work from home

Supplemental Pay:

- 13th month salary
- Performance bonus

Application Question(s):

- What is your expected salary?
- How long is your notice period?

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)
- Cantonese (required)

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