Customer Service

3 days ago


Cyberjaya, Malaysia Jibs-Ray Nigeria Ltd Full time

*ROLE: - Customer Service - English**

Location: Cyberjaya, Malaysia

**Salary**: RM 2025 + RM 300 KPI + RM300 Night shift allowance

Joining date - 11th & 12th March 2025 (Immediate Joiner)

Work Hour: Rotation Shift

Education: SPM

*Role & Responsibilties:*
- Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product,

continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customer.

Pay: Up to RM3,100.00 per month

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person


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