Service Advisor

24 hours ago


Kuala Terengganu, Malaysia Indahsari Otomobil Gong Badak Full time

An Automotive Service Advisor acts as the **customer-dealership liaison**, ensuring excellent customer service while managing vehicle service and repair needs. This role involves greeting customers, understanding their concerns, preparing accurate job orders, explaining recommended services, and keeping customers informed throughout the service process.

**Key Responsibilities**

**Customer Interaction**
- Greet customers promptly and professionally.
- Listen and document customer concerns and vehicle symptoms.
- Provide clear explanations of maintenance and repair needs, costs, and timelines.
- Maintain regular communication with customers regarding service status.

**Service Management**
- Open and prepare service repair orders (ROs).
- Coordinate with technicians to ensure accurate diagnosis and timely repairs.
- Verify completed work before vehicle delivery.
- Ensure all repairs comply with manufacturer and dealership standards.

**Sales & Upselling**
- Recommend additional maintenance services based on vehicle condition and service history.
- Achieve service sales targets while maintaining customer trust.
- Promote dealership service packages, warranties, and promotional offers.

**Administration**
- Maintain accurate records of customer interactions, estimates, and invoices.
- Handle warranty and insurance claims as required.
- Ensure payments and billing are properly processed.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: From RM1,700.00 per month

**Benefits**:

- Additional leave
- Company car
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- automotive: 1 year (preferred)

License/Certification:

- driving license (required)

**Location**:

- Kuala Nerus (preferred)

Work Location: In person



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