Manager-it Support

2 days ago

Melaka, Malaysia Puncak Tegap Sdn Bhd Full time

**Job Responsibility ;**
- Executing the Rollout according to agreed scope and contractual commitment
- Ensure progress reporting within the defined tools (Milestones)
- Attend Project meetings and report progress to the top management
- Schedule and run weekly meetings with the service provider
- Ensure the agreed quality
- Day-to-day operative Rollout planning.
- Problem solving for all day to day related Rollout issues
- Setting up and maintaining clear and effective internal and external communication
- Monitor and review service levels.
- Aim customer satisfaction
- Handle ad hoc task given by Superior

**Job Requirement ;**
- Minimum of Bachelor’s degree in Management, business or related field, Master’s Degree or post Bachelor certificate and professional credentials
- Minimum 8 years in IT support or operations, with at least 5 years in a supervisory or managerial role.

**REQUIRED KNOWLEDGE**:

- Familiar with government sector projects or support systems for Pejabat Tanah.
- Understanding of data sensitivity and compliance in the public sector.
- Ability to work with government stakeholders and understand user needs.
- Very good leadership, interpersonal skills and good customer facing attitude
- Self-motivated and can work well under pressure
- Very good ability to adapt to change

**Skills ;**
- Good problem solver
- Effective communication skills
- Ability to interact professionally with a diverse group of clients and staff
- Work productively

**Job Type**: Contract
Contract length: 12 months

Pay: RM7,500.00 - RM10,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

**Experience**:

- IT Support & Operation: 8 years (preferred)

**Location**:

- Melaka (preferred)

Willingness to travel:

- 75% (preferred)

Work Location: In person

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