Residence Officer

4 days ago

Bandar Saujana Putra, Malaysia MAHSA University Full time

1. **Daily Operations & Facility Management**
- Oversee student check-ins and check-outs, ensuring proper room inspections and asset handovers.
- Perform routine inspections of rooms and common areas to maintain safety and cleanliness standards.
- Identify and document maintenance needs, coordinating prompt resolutions with the appropriate teams.
- Work closely with housekeeping to maintain high levels of cleanliness and hygiene throughout the residence.

2. **Student Welfare & Support**
- Serve as the initial point of contact for students experiencing emotional, social, or roommate-related concerns.
- Monitor student wellbeing through daily interactions and scheduled wellness checks.
- Refer students to university counselling or medical services when necessary and monitor their follow-up.
- Offer informal support and guidance, particularly assisting male students in adapting to campus life.

3. **Policy Enforcement & Disciplinary Measures**
- Ensure adherence to residence rules, including curfews, noise levels, guest policies, cleanliness, and safe use of appliances.
- Record policy breaches and issue warnings or penalties where appropriate.
- Escalate repeated or serious violations to the Residence Manager, with proper documentation.

4. **Conflict Management & Mediation**
- Assist in resolving student conflicts and mediating roommate disagreements.
- Promote respect, inclusivity, and understanding within the student community.
- Address minor disputes promptly to help maintain a harmonious living environment.

5. **Student Engagement & Community Development**
- Organize and facilitate community activities at the tower level, such as movie nights or peer support groups.
- Foster a sense of community and inclusivity among students from diverse backgrounds.
- Communicate important information and event updates via WhatsApp, notice boards, and other channels.
- Oversee the upkeep and welcoming environment of shared spaces like the Reading Hub.

6. **Amenities Oversight**
- Supervise the condition and cleanliness of facilities such as laundry rooms, vending machines, and convenience stores.
- Liaise with vendors to resolve technical issues or student complaints within 48 hours.
- Ensure vendors adhere to hygiene standards and contractual service agreements.
- Work alongside security teams to manage parking facilities and address safety concerns.

7. **Emergency Response & Night Duty**
- Participate in the night duty rotation and be available on-call for emergencies.
- Respond swiftly to critical situations, including medical incidents, fires, or security threats, coordinating with the relevant departments.
- Maintain a proactive presence at night through routine surveillance rounds.
- Lead or assist in emergency evacuations, ensuring clear communication of procedures to residents.

8. **Administration, Reporting & Communication**
- Maintain accurate records of student movements, room conditions, disciplinary actions, and maintenance requests.
- Provide regular updates to the Residence Manager, highlighting key events, curfew breaches, and student feedback.
- Assist with the management of appeals, penalties, and formal complaints.
- Attend team meetings, contribute updates, and follow through on assigned responsibilities.
- Ensure smooth shift handovers by properly documenting ongoing issues and pending cases.

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