Executive Housekeeper

The Sirēya Desaru Coast is looking for an Executive Housekeeper to join our Housekeeping Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Sirēya is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in The Sirēya Desaru Coast's final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About The Job
The Executive Housekeeper is responsible for the overall cleanliness, maintenance, and appearance of guest rooms, public areas, back-of-house areas, and laundry operations within the hotel/resort. This role ensures the highest standards of hygiene, guest satisfaction, and departmental efficiency, while leading, training, and motivating the housekeeping team.

As
Executive Housekeeper,
you will be responsible for the following duties:
Operational Duties

• Oversee daily housekeeping operations including guest rooms, public areas, and laundry.
• Ensure all rooms and public areas meet brand and quality standards.
• Develop and implement cleaning schedules and deep-cleaning programs.
• Inspect rooms and facilities regularly to ensure high cleanliness standards.
• Coordinate with Front Office and Maintenance for room status, repairs, and preventive maintenance.

Staff Management

• Recruit, train, and develop housekeeping team members.
• Conduct performance evaluations and manage staff schedules/rosters.
• Motivate and coach staff to deliver exceptional service.
• Ensure compliance with company policies, grooming standards, and safety procedures.

Financial & Inventory Control

• Prepare and manage the housekeeping budget (labour, supplies, linen, laundry).
• Control inventory of cleaning supplies, guest supplies, and linen.
• Monitor cost efficiency and implement cost-control measures.
• Approve purchase requests and liaise with suppliers/vendors.

Guest Service

• Handle and resolve guest complaints related to housekeeping promptly and professionally.
• Anticipate guest needs and ensure personalized service delivery.
• Support other departments to ensure seamless guest experiences.

Health, Safety & Compliance

• Ensure compliance with hygiene, sanitation, and safety standards.
• Train staff on proper use of cleaning equipment and chemicals.
• Oversee proper handling of lost & found items.
• Ensure compliance with environmental and sustainability practices (energy and water-saving initiatives, recycling, etc.).

As Executive Housekeeper, We Expect From You

• Diploma/Degree in Hotel Management or related field preferred.
• Minimum 3–5 years of housekeeping supervisory/managerial experience in a hotel/resort.
• Strong leadership, organizational, and interpersonal skills.
• Good knowledge of cleaning techniques, laundry operations, and equipment.
• Budget management and cost-control experience.
• Proficiency in MS Office and hotel PMS systems.
• Excellent communication skills in English (other languages an advantage).
• Eye for detail and high standards of cleanliness.
• Leadership and team management.
• Problem-solving and decision-making skills.
• Guest-oriented and service-minded.
• Ability to work under pressure and meet deadlines

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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