Supervisor, Retail Operations

5 days ago

Sepang, Malaysia Mamee Jonker House Sdn Bhd Full time

**Job Descriptions**:
A Supervisor, Retail Operations is needed for efficient retail operations, requiring strong organizational skills, excellent communication, and exceptional customer service. Collaborating with departments, optimize processes, drive business growth, and achieve sales KPIs.
- Oversee the day-to-day operations of retail outlet to ensure smooth functioning.
- Greeting Customers and to provide excellent customer service to promote and upsell store products according to customer needs.
- Ability to manage payments via POS transactions and responsible for cash receivables.
- Monitor inventory levels and coordinate with the procurement team to ensure adequate stock availability.
- Conduct regular store inspections to assess cleanliness, organization, and adherence to company standards.
- Address any operational issues promptly and implement solutions to improve overall performance.
- Implement strategies to enhance the overall customer experience and drive customer loyalty.
- Address customer complaints and inquiries in a timely and professional manner.
- Communicate effectively with internal stakeholders to align operational activities with company objectives.

**Job Requirements**:

- Bachelor's degree / Diploma in Business Administration, Retail Management, or related field with minimum 2 years of related working experience in retail operations.
- Proven experience in retail operations management, preferably in a supervisory or leadership role.
- Fluent in Bahasa Malaysia & English in both written and speaking. Fluent in Mandarin will be an added advantage.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills.
- Demonstrated leadership abilities, including team management and development.
- Results-oriented mindset with a focus on achieving targets and driving business growth.
- Proficiency in Microsoft Office Suite and retail management software.
- Must be wiling to work in **KLIA2 airport**.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Afternoon shift
- Day shift
- Weekend jobs

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Sepang (Sepang): Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- what is your expected salary?
- What is your current salary?
- Are you working now?
- How long is your notice period?

**Experience**:

- Retail sales: 1 year (required)

**Language**:

- English (required)
- Mandarin (required)

Work Location: In person

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