IT Technical Support

We are looking for a highly experienced Tech Lead to guide our technical support team handling O365, Exchange Online, Active Directory, Compliance, MFA, DLP, and Encryption. **Responsibilities**: Lead technical escalations and provide expert-level troubleshooting. Mentor and support the technical team. Collaborate with cross-functional teams on problem...

Job Responsibilities: 1.Client Services and System Configuration: Provide comprehensive client services including system configuration to ensure clients can effectively use the company's software products. 3.Project Coordination: Assist the department or Project Manager in coordinating project implementation, ensuring that customer service needs are met...

Key ResponsibilitiesLead the design and architecture of applications based on business requirements, ensuring technologies work seamlessly to achieve project goals.Oversee the development, deployment, and maintenance of applications on Azure, maintaining high standards of performance, scalability, and security.Define and drive the technical vision and...

**Description** - Server and network monitoring - Troubleshoot on EUC/Server/Network related issues - Provide support for O365 - Familiar with desktop reimaging - Troubleshoot hardware/software related issues - Application troubleshooting - Event monitoring - Respond to the incoming enquiries/incident/request - Record and manage all issues in Service...

**Job Description**: - To understand overall technical support ticketing process and procedure. - Complete technical tasks and assignment according to ticketing system. - Track ticket status and make sure no missing SLA (service level agreement) complaints. - To prepare daily and detailed technical support reports to customers. - Updating daily and weekly...

**Responsibilities**: - Diagnosing and resolving technical issues reported by customers or end-users. - Providing customer support and assistance through various communication channels. - Documenting and tracking reported issues, troubleshooting steps, and solutions. - Acquiring in-depth product knowledge and staying updated on new features and updates. -...

**Roles & Responsibilities** - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. -...

Role and Responsibilities:Provide phone/email consultation to independently debug product problems reported by customer.Provides support on a worldwide basis. (Customers from Korea)Provide technical support to customers for technologies, products, and/or solutions.Typically, be responsible for resolving moderately and complex technical problems, depending on...

Provide pre-sales technical support. - Provide on-site support, maintenance and servicing/repairing of equipment, instruments and systems. - Perform on-site installation and setup of equipment and systems with strong competent skills. - Perform technical/ product demo, testing & training for customers - Checking technical specification and drawings plus...

_Job Description : _ **NOTE : Only PR and Citizen** - Scheduling, monitoringand reporting batch jobs of specific frequency - Follow up with internaland external stakeholders (Customer and Vendor liaison) to progress tickets toresolution - Should possess goodcommunication skills and customer relations. - Adhere to the expectedservice levels complying with...