Technical Support

**Job Overview**: **Responsibilities**: **Technical Support**: - Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support) - Handle more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues...

_**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

**Responsibilities**: **Responsibilities**: - To log support calls and document/tickets their outcome to facilitate the resolution of common queries. - To redirect or escalate support requests to the appropriate member of the IT Infrastructure Team. - To pro-actively provide information to end-users on the progress of outstanding support calls. - To deploy...

Job Scope: - To log support calls and document/tickets their outcome to facilitate the resolution of common queries. - To redirect or escalate support requests to the appropriate member of the IT Infrastructure Team - To pro-actively provide information to end-users on the progress of outstanding support calls. - To deploy PCs and associated peripherals...

Flowbird is a French-headquartered company specializing in payment and ticketing systems, notably for car parks and public transport systems. We are an undisputed world leader in urban mobility focused on smart parking management with 70% market share due to our 280 000 connected meters delivering value to more than 5 000 cities in all continents. The Group...

**Responsibilities**: - Develop and maintain processes and procedures; create documentation; deliver technical training and support to clients. - Ensure the ticketing and documentation process for all support incidents is adhered to. - Facilitate and synchronize the new release functionality (inclusive of testing). - Drive root cause analyses to improve...

**Position Title: Technical Support Executive** Our client is a leading Information Technology service provider that specializes in delivering consultancy and managed IT service to the group of companies. Currently, they are looking for a Technical Support Executive to provide 1st level of technical support for the company’s system. **Key...

Assist IT Administrator in System administration and troubleshooting of Windows and system. - Provide onsite technical support to clients by troubleshooting and resolving network faults and problems with network. - Provide IT helpdesk services and on-site support to end users. - Maintain and update documentation of all on-site IT service request,...

Company DescriptionExcel Test Sdn Bhd has been specializing in data recording, monitoring, and alarming products and solutions since 2014. We have provided high-quality assurance for cold-chain monitoring and compliance with food safety litigation to over 1000 companies across various industries. Our solutions help minimize costs while ensuring the best...

**Job Overview**: **Responsibilities**: **Technical Support (IT / Systems / Equipment)**: - Provide **Level 1**technical support for hardware, software, and networking issues. - Perform **routine preventive maintenance** at client sites and company offices. - Support **system installation** (hardware/software) during deployment phases. - Assist with **IT...