Customer Service Executive
5 days ago
Key Responsiblility:
- Oversee and supervise overall operations of the service center.
- To implement the Aftersales Sales strategies and ensure sales target on labour is met.
- To liaise with the Parts section and develop promotion campaigns in increase accessories sales.
- To ensure a high level of customer satisfaction, liaise with customers and ensure that customers' queries and complaints are addressed and resolved.
- Ensure CSI is met as set by Principle
- To review and evaluate all workshop processes and to make recommendations to replace and improve the system in line with the Principle Standards.
- Ensure Work in Progress meets the target.
- Monitoring bad debt collection.
- Ensure all staff (Frontlines & Workshop personnel) are well trained in dealing with customer service.
**Qualifications / Professional Certifications / Skills Required**:
- Min. Bachelor’s degree or Diploma in Engineering/Marketing/Business or equivalent with Automotive related experience.
- At least three (3) years of working experience in the automotive industry.
- Strong leadership and team management skills.
- Able to work independently.
- Ability to provide solutions and justifiable decision-making.
Pay: RM3,000.00 - RM5,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Work Location: In person
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