Customer Service Executive

3 days ago


Bintulu, Malaysia DESTINY HOLDINGS (M) SDN BHD Full time

**Job description**

**About the role**

We are seeking a highly motivated and customer-focused Customer Service Executive to join our team, a leading freight/cargo forwarding company based in Bintulu, Sarawak. In this full-time position, you will be responsible for providing exceptional customer service and support to our clients, ensuring their logistics needs are met efficiently and effectively.

**What you'll be doing**
- Assisting customers with the coordination and tracking of their freight/cargo shipments
- Providing updates and resolving any issues or concerns that arise during the shipping process
- Maintaining accurate records and documentation related to customer accounts and transactions
- Collaborating with internal teams, such as operations and logistics, to ensure seamless service delivery

**What we're looking for**
- 2 years of experience in a customer service or client-facing role, preferably within the freight/cargo forwarding industry
- Strong communication and interpersonal skills, with the ability to interact with customers in a polite, friendly, and professional manner
- Preferably multilingual (BM, BI and Mandarin) speaker
- A keen eye for detail and the ability to maintain accurate records and documentation

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,200.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Work Location: In person



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