Front Office

2 weeks ago


Bayan Lepas, Malaysia YTL Hotel Full time

**Role Description**

**Key Responsibilities**
- Lead and coordinate daily hotel operations during shifts to to consistently uphold and enhance guest service standards.
- Manage and resolve guest concerns promptly, ensuring a positive and memorable experience.
- Collaborate closely with front office, housekeeping, food & beverage, and engineering teams to ensure seamless service delivery.
- Motivate, coach, and support team members
- Ensure compliance with brand standards, health, safety, and security policies.
- Prepare and communicate shift reports, highlighting operational issues and improvements to management.

**Key Requirements**
- Minimum 3 years of experience in hospitality operations, ideally within a hotel environment.
- Proven ability to lead and manage teams effectively in a fast-paced setting.
- Familiarity with system usage and management (e.g. Opera, Symphony)
- Strong communication, problem-solving, and customer service skills.
- Flexibility to work rotating shifts, including nights, weekends, and public holidays.
- Applicants must be Malaysian citizens.

Pay: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Meal provided
- Opportunities for promotion
- Professional development

Application Question(s):

- This position is open to Malaysian citizens only. Do you meet this requirement?

**Experience**:

- Hospitality: 3 years (required)

Work Location: In person



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