Front Office
2 weeks ago
**Role Description**
**Key Responsibilities**
- Lead and coordinate daily hotel operations during shifts to to consistently uphold and enhance guest service standards.
- Manage and resolve guest concerns promptly, ensuring a positive and memorable experience.
- Collaborate closely with front office, housekeeping, food & beverage, and engineering teams to ensure seamless service delivery.
- Motivate, coach, and support team members
- Ensure compliance with brand standards, health, safety, and security policies.
- Prepare and communicate shift reports, highlighting operational issues and improvements to management.
**Key Requirements**
- Minimum 3 years of experience in hospitality operations, ideally within a hotel environment.
- Proven ability to lead and manage teams effectively in a fast-paced setting.
- Familiarity with system usage and management (e.g. Opera, Symphony)
- Strong communication, problem-solving, and customer service skills.
- Flexibility to work rotating shifts, including nights, weekends, and public holidays.
- Applicants must be Malaysian citizens.
Pay: RM3,500.00 - RM4,500.00 per month
**Benefits**:
- Meal provided
- Opportunities for promotion
- Professional development
Application Question(s):
- This position is open to Malaysian citizens only. Do you meet this requirement?
**Experience**:
- Hospitality: 3 years (required)
Work Location: In person
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