Assistant Front Office Manager

2 weeks ago


Bayan Lepas, Malaysia YTL Hotel Full time

**Role Description**

**Key Responsibilities**
- Supervise and support front office staff to maintain high service standards during shifts.
- Manage guest check-ins, check-outs, reservations, and handle guest inquiries or complaints promptly.
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth guest experiences.
- Monitor front office operations to ensure compliance with hotel policies and procedures.
- Train, mentor, and motivate front office team members to foster professional growth and teamwork.
- Prepare and review daily reports, including occupancy, revenue, and guest feedback.

**Key Requirements**
- Minimum 3 years of experience in front office or guest service roles, specifically within the hotel industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency with hotel management systems (such as Opera) and MS Office.
- Ability to work flexible shifts, including weekends and public holidays.
- Applicants must be Malaysian citizens.

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Meal provided
- Opportunities for promotion
- Professional development

Application Question(s):

- This position is open to Malaysian citizens only. Do you meet this requirement?

**Experience**:

- Hospitality: 3 years (required)

Work Location: In person


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