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Customer Service Officer

2 weeks ago

Bayan Lepas, Malaysia Plaza Premium Group Full time

To greet and receive guests, collect a payment, and bid farewell to guests/passengers at the front reception counter.
- To assist guests/passengers with their luggage on entry and exit at the lounge.
- To page for flight departure for contracted airlines.
- To carry out meet and greet services whenever instructed by Supervisors or Manager.
- To do periodical checks at the shower rooms, toilets to ensure consistent cleanliness.
- To conduct opening/closing shifts duties according to the SOP, ensure cash float is intact and the handover/takeover is with proper handover record.
- To upsell/promote lounge package, cross-sell other outlets/services under Plaza Premium Group.
- Must be well versed with the different currency conversion rates.
- To drive and be part of the Company Loyalty program for the location, Arrture, be familiar with the program, and be able to convince sales of membership.
- To assist the F&B team in the clearance of used plates/cups, crockery, etc. in the lounge whenever necessary, i.e. when the reception counter is not busy.
- Must have good knowledge of general information about the airport, i.e. facilities available, services, shops, and directions to the departure gates.
- To be very familiar with flight schedules and assist in-flight information whenever required by the passengers.
- To assist in all departments in the lounge.
- To cooperate and work in a team towards development, implementation, maintenance, and improvements of the quality management system.
- To take initiative to identify areas for improvement and participate in continual improvement activities.
- To undertake other jobs assigned by superior from time to time.

**Salary**: RM2,150.00 - RM2,550.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Attendance bonus

Ability to commute/relocate:

- Bayan Lepas: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)