Customer Service Coordinator

3 days ago

Petaling Jaya, Malaysia Phili-Orient Logistics (M) Sdn Bhd Full time

**Job description**:

- Handle daily operations for both export and import airfreight shipments.
- Verification of the completeness and accuracy of all forwarding document
- Coordinate the routing of import and export with local and oversea agents.
- Liaise with clients and agents with proper HS Codes and duty/tax amount.
- Track and trace shipments and communicate timely correspondence back to both customers and vendors.
- Resolve any issues regarding billing or shipping discrepancies.
- Attend to customers' enquiries and advise to customers of possible problems or delays.
- Ensure all vendor/ agent/ 3rd party invoices receive for job closing and handover to billing department.

**Requirement**:

- Require relevant working experience in the freight forwarding industry.
- Basic knowledge of freight forwarding and regulatory requirements including INCOTERMS.
- Proficient in Microsoft Office (Excel, PowerPoint)
- Proactive and can be a good team player.

Personal attributes and competencies
- Excellent communication and analytical skills
- Able to work under pressure in a fast-paced environment
- Ability to engage with various internal and external stakeholders
- Willingness to learn, quick learner, and accountability
- Ability in data analysis, careful calculation, and attention to detail.

**Note**:

- Working location: Ara Damansara, Petaling Jaya

**Salary**: RM2,500.00 - RM3,200.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Professional development

Schedule:

- Day shift
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- Airfreight Customer Service: 1 year (preferred)
- Logistics or Forwarding: 1 year (preferred)

Ability to Commute:

- Petaling Jaya (required)

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