Service Coordinator

Responsibilities for Service Coordinator
- Assess the service requirements of clients, then plan, schedule and deploy the appropriate skilled manpower to tackle the client requirements.
- Maintain and ensure close follow up of all client requests and issues, so that all tasks are consistently updated on a daily basis.
- Generate report on monthly basis, and as and when needed. Able to understand and explain these reports.
- Communicate and liaise with vendors to obtain quotations, where necessary, and coordinate with them for any work that involves them.
- Take ownership of customer cases/reports/requests and escalate to team leaders and/or manager for further discussion on resolving/completing the tasks.
- Follow up and manage all hardcopy service reports, preventive maintenance check lists, and any other documents, for all cases that are not fully closed and documents are properly filed.
- Take ownership and responsibility of updating the ticketing system regularly and consistently, for customer cases, customer contracts, equipment lists, and any other critical info.
- Expand the list of resources and providers to assure there are no gaps in services
- Be the main contact point for customers to report issues, requests, get updates, coordinate access requests and work schedules, and any other coordination works.
Qualifications for Service Coordinator
- 1-3 years of industry experience or a related customer service experience required
- Previous administrative experience preferred
- Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
- Excellent customer service, critical thinking, problem-solving skills.
- High quality organizational skills.
- The ability to work well under deadlines and to multitask
- Able to work with various characters and personalities internally and externally.
- Good verbal and written communication skills.
- Assess the service requirements of clients, then plan, schedule and deploy the appropriate skilled manpower to tackle the client requirements.
- Maintain and ensure close follow up of all client requests and issues, so that all tasks are consistently updated on a daily basis.
- Generate report on monthly basis, and as and when needed. Able to understand and explain these reports.
- Communicate and liaise with vendors to obtain quotations, where necessary, and coordinate with them for any work that involves them.
- Take ownership of customer cases/reports/requests and escalate to team leaders and/or manager for further discussion on resolving/completing the tasks.
- Follow up and manage all hardcopy service reports, preventive maintenance check lists, and any other documents, for all cases that are not fully closed and documents are properly filed.
- Take ownership and responsibility of updating the ticketing system regularly and consistently, for customer cases, customer contracts, equipment lists, and any other critical info.
- Expand the list of resources and providers to assure there are no gaps in services
- Be the main contact point for customers to report issues, requests, get updates, coordinate access requests and work schedule, and any other coordination works.
Qualifications for Service Coordinator
- 1-3 years of industry experience or a related customer service experience required
- Previous administrative experience preferred
- Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
- Excellent customer service, critical thinking, problem-solving skills.
- High quality organizational skills.
- The ability to work well under deadlines and to multitask
- Able to work with various characters and personalities internally and externally.
- Good verbal and written communication skills.

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development
Schedule:

- Monday to Friday
Supplemental Pay:

- Yearly bonus