Customer Service Officer
1 week ago
**We are seeking a friendly and motivated individual to join our team as a Customer Service Consultant. This role is based in a retail environment and involves direct interaction with walk-in customers, supporting them with service-related queries and transactions.**Responsibilities**:_
- Attend to walk-in customers courteously and professionally for service-related matters and product sales.
- Assist customers with enquiries on mobile services such as Postpaid, Prepaid, Broadband, Account matters, and more.
- Handle customer data, process payments, manage devices, and ensure records are updated accurately and promptly in the system.
- Maintain proper documentation of customer details, both for new sign-ups and existing accounts.
- **Requirements**:_
- Diploma in any field or equivalent.
- Retail experience in telco or related industries is highly preferred
- Minimum of one (1) year relevant working experience.
- Willing to work on shifts, weekends, and public holidays according to retail schedules.
- Strong in sales with the ability to work independently.
- Excellent interpersonal and customer-handling skills.
- Self-disciplined and a team player.
- Able to work at the IOI Mall Puchong location.
**Job Types**: Full-time, Permanent
Pay: RM2,000.00 - RM2,500.00 per month
**Benefits**:
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Afternoon shift
- Day shift
Supplemental Pay:
- Commission pay
- Overtime pay
**Education**:
- STM/STPM (required)
**Experience**:
- customer service officer: 1 year (preferred)
Work Location: In person
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