Technical Writer

4 days ago

Kuala Lumpur, Malaysia DKSH Malaysia Sdn Bhd Full time

**Job Summary**:
Prepare, review, revise and maintain technical documents, including software and system engineering, testing, procedure, and guidelines documentation (tooltips, welcome instruction, etc.).

Gather and analyze technical and product information from various sources to document new or changing product functionality.

Write, format, edit, review and proof procedural and technical information for technical and nontechnical users.

**Responsibilities**:

- Write API documentation for API users, such as API reference docs and developer guides. Keep emphasis on documentation that is technically accurate and brings clarity for even complex processes.
- Review documents written by developers / PMs/POs for a particular API and suggest changes / seek clarity to externalize the same documents.
- Supplement developer documentation with relevant sample code to reduce grounds-up efforts of external developers.
- Develop and use all types of content types (workflows / process schematics / instructional videos / developer consoles) to simplify the user's understanding of the Rest API's.
- Be the first to respond to developer queries on API forums and put effort to resolve the issue yourself, without needing to check with the core development organization.
- Use your extensive knowledge of the needs of developers and pass this feedback internally to develop the next set of Rest API's.

**Functional Skills and Knowledge**:

- Experience with business software such as ERP, SCPI, S4/HANA, PI/PO, JIRA, Service Now
- Experienced in Agile methodologies and have applied them in working environment.
- Good technical grasp of architecture, analysis and design
- Strong communication, negotiation, and stakeholder management skills
- Minimum of 4+ years' experience in technical documentation, and / or developer outreach / technology partner management roles.
- Knowledge of tools such as Jekyll, Wordpress, Adobe Framemaker, Oxygen XML author, Lucid Chart, Visio.
- Experience with authoring documentation in Open Source HTML is core.
- Familiarity with API documentation tools such as Swagger
- Knowledge of REST APIs is a must.
- Experience with programming to enable sample code will require experience, especially around core web technologies such as Python / Javascript / JSON / HTML required. Knowledge of data analytics and big data technologies is a plus.
- Demonstrate experience in writing and proofreading of content, especially technology related content.
- Ability to organize and create multimedia content to explain use cases and process flows.

**Academic Qualification**:

- Bachelor's Degree in Computing/Information Technology or equivalent

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