Outlet Manager

1 week ago

Shah Alam, Malaysia Palace Butcher Resources Sdn Bhd Full time

Maintain a positive work environment for all Cashiers.
- Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
- Creates a positive team atmosphere among Team Members.
- Maintains records of staff periodic manner and operating costs.
- Provides feedback and coaching to the Team regularly.
- Understands building capability through Cross training
- Treats all Team Members fairly, with respect.
- Sets high standards for appropriate team behaviour on shift.
- Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.
- Handle guest complaints in restaurants.
- Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain
- feedback from staff members.
- Maintain budget and employee records, prepare payroll, and pay bills, or monitor book keeping records.
- Check quality of deliveries of fresh food and baked goods.
- Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.
- Arrange for maintenance and repair of equipment and other services.
- Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
- Ensures new products are executed properly following roll-out.
- Is capable of handling irate customers with a friendly/calm attitude.
- Ensures product quality and great service.
- Shows enthusiasm about guest within the restaurant.
- Is flexible in dealing with changes/problems (e.g., being short staffed).
- Has effectively forecasted restaurant needs.
- Shifts priorities and goals as work demands change.
- Priorities tasks effectively to ensure most important tasks are completed on time.
- Delegates and follows-up effectively.
- Taking Ownership of issues or tasks and also give detail update of the Head of Operation and the General Manager
- Seeks, listens and responds to Guest feedback.
- Coaches team on how to exceed Guest expectations.
- Does not blame others; takes accountability for problems.
- Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.
- Proficiency in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.
- Proficiency in Point of sale (POS) software, inventory software, Restaurant guest satisfactory tracking software etc.
- Assist in planning regular and special event Menu.

**Job Types**: Full-time, Permanent

**Salary**: RM3,800.00 - RM4,500.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

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