Technical & Sales Supervisor (Branch Leader)

2 days ago


Kuching, Malaysia Elken Service Sdn Bhd Full time

**Responsibilities**:

- To ensure team / branch performance meets or exceed set target.
- To ensure daily job quota is set and allocation to technicians on time.
- To support and/or ensure ad-hoc cases are attended
- To ensure timely crediting of Branch's daily collections.
- To assist technicians and CRA in handling customer enquiries and complaints.
- To assist and provide guidance to technician on technical problem.
- To ensure adequate repair tools and measuring devices for technicians.
- To ensure branch warehouse stocks as well as technician stocks accuracy.
- To conduct periodic stock count for technicians
- To ensure staff has adequate skill and knowledge for the job.
- To disseminate technical service information and service activities to the team.
- To verify and timely submit Service Bill Collection List & Staff claim.
- To comply PDPA and ABC policy
- To execute any other job functions as assigned by superior.

**Requirements**:

- Min. 2 years in technical service or relevant working experience
- Possess experience in supervising a team
- Performance driven and good interpersonal skills
- Possess valid driving license

**Knowledge and Skill**:

- Product knowledge of RO system
- Complaint handling skill
- Trouble shooting skill
- Knowledge of CRMS, Mobile Application & Inventory system

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus



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