Knowledge Management Analyst

1 week ago

Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

**Senior Technical Knowledge Analyst**

**JOB PURPOSE**

The senior technical knowledge analyst is accountable to produce an efficient & effective technology knowledge management outcome.
- Knowledge management
- Implement & support strategies for knowledge management to meet organisational objectives, enhance knowledge flow across organisational units
- Develop taxonomies, policies & procedures for knowledge management including guidelines for knowledge creation, retention & sharing to ensure effective & efficient use of knowledge
- Support the development, implementation & operations of knowledge management strategy & framework
- Editing & proofreading content before publication to ensure clarity, grammatical accuracy & brand consistency
- Optimising content according to SEO best practices to increase visibility & engagement
- Managing content calendars & ensuring timeline publication of materials
- Utilising content management systems to analyse website traffic & users engagement metrics
- Updating knowledge centre content as needed & ensuring a cohesive digital presence
- Engaging with online community & responding to comments or questions in a manner that reflects the brand voice
- Monitoring content trends & staying up-to-date with advancements in content technology & platforms
- Conducting proactive content audits to assess how well existing content is performing & to identify gaps or areas for improvements
- Measuring the impact of content & campaigns, reporting on content benefits & adjusting strategies accordingly
- Thinking about user experience & takes ownership for quality & accuracy
- Facilitate technical exchanges, dissemination & coordination of knowledge & learning products through platforms, trainings/workshops, induction programmes, etc across knowledge management team & contributors
- Collaborating with knowledge custodian, i.e. Jira, Confluence, etc, to ensure availability of knowledge management tooling.

**Work landscape**:

- Building, maintaining & improve knowledge management especially in group technology landscape
- Knowledge management may also be extended to overall group level

**Requirements**:

- Degree in related computer science principles
- 8 years’ experience in

a. Familiar with knowledge management tools, content management systems & databases

b. Ability to categorise, tag & structure information effectively

d. Knowledge in banking or financial institutions technology landscape

e. Hands on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents

f. Application and/or infrastructure delivery & support processes

h. measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements

i. use of meta data for search engine & social media

j. Prior working experience as a system analyst or technical lead
- Good knowledge processes
- Critical thinking & able to resolve problems creatively
- Strong interpersonal & collaborative skills as well as highly effective communication skills
- Organised, detail oriented & thorough
- Strong desire to help improve processes & mentor others
- Knowledge / certification in ITIL is advantageous
- 5. Proficient in using Jira & Confluence

Pay: RM12,000.00 - RM25,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

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