Content Category Management

2 weeks ago

Kuala Lumpur, Malaysia Shopee Full time

Department Operations
- LevelEntry Level
- LocationMalaysia - Kuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Manage and optimize product categorization to ensure accurate classification and improved buyer navigation across the Shopee platform.
- Collaborate closely with internal stakeholders to maintain category structure and resolve categorization issues effectively.
- Oversee the curation of marketplace content, ensuring the accuracy and legitimacy of listings through rigorous quality checks, while categorizing items into their appropriate categories
- Be responsible for monitoring and reporting on agent performance with a focus on accuracy and consistency, while providing coaching and guidance to subordinates to enhance their skills and effectiveness
- Proactively identify opportunities for workflow improvement and demonstrate a strong ability to propose effective solutions for daily task optimization
- Participate in developing quality inspection standards and continuously optimize & streamline the process and system platform

**Requirements**:

- Bachelor's degree or above, more than 2 years of experience in e-commerce or content moderation
- Proficiency in English, both verbal and written forms
- Good understanding of the E-commerce platform and marketplace operations.
- Familiarity with e-commerce category structure, product classification or management is a strong advantage
- Able to work on repetitive tasks in a fast-paced environment
- Good analytical and ability to abstract problems and find solutions proactively
- Able to work under mínimal supervision and have strong logic/ common sense related to the job nature
- Ability to work independently and as part of a team.
- Familiar with MS Office software such as Excel, Word, etc. Data processing experience and other data analysis capabilities are preferred
- Strong communication skills and interpersonal skills

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