Customer Service Officer

6 days ago

Senai, Malaysia Kiong Gay (M) Plasterceil Sdn Bhd Full time

**Job description**

Department : SALES

Report to : SALES MANAGER

**KEY PERFORMANCE INDICATOR**
- Order delivery fulfillment
- Prompt reply to customer on order confirmation.
- Resolve order supply with supply team
- Documentation accuracy
- On time transportation arrangement

**Duties Covered**

1. Work closely with sales team to insure all order delivery being fulfilled.

2. Communicate with Customer to verify delivery address, quantity, unit price and payment before every delivery.

3. Straightly follow price list to quote customer, unreasonable cost up is not allow.

4. Develop good repo with customer to improve possibility of repeat order.

5. Promote all related products and alternative that support customer project.

6. Closely follow up with customer on the upcoming project and new product promoted, to get order from customer.

7. Compile all the discovered risk and opportunities to superior and request sales strategy to realize the opportunity.

8. Shorten the order to delivery lead time.

**REMARKS**

WORKING DAY: MONDAY TO SATURDAY (5.5 DAYS ALTERNATE SATURDAY)
WORKING HOUR: 8.30AM TO 5.30PM (1 HOUR LUNCH)

**GROSS PAY: RM3000 - RM5000**

**BENEFIT**:
**1. ATTENDANCE ALLOWANCE**
**2. COMMISSION PAY**
**3. TEAM REWARD**
**4. PERFORMANCE BONUS**

Pay: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Day shift

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Yearly bonus

Application Question(s):

- What's your expected monthly basic salary?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Indoor Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)
- English (preferred)

Work Location: In person

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