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Customer Service

3 weeks ago

Kuala Lumpur, Malaysia Scicom International Full time

**The Position**
We are looking for an enthusiastic Customer Service (Telesales) Executive for aesthetic clinic to contribute in generating sales/appointments for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

The goal is to help the company grow by bringing in customers and developing business.

**The Responsibilities of the Role**:

- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the branches and arrange appointments for them
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances
- Go the 'extra mile' to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
**The Requirements for the Role**:

- Proven experience as telemarketing representative or other sales/customer service role IN BEAUTY, AESTHETIC OR HEALTHCARE INDUSTRY
- Proven track record of successfully meeting sales quota over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High school diploma BSc/BA will be a plus
- Preferably an immediate starter
**Salary**:RM2,300.00 onwards