Warranty Claim Executive male

2 days ago

Bandar Bukit Raja, Malaysia Aveta Global Marketing Sdn Bhd Full time

**Position Overview**

The Warranty Executive is responsible for managing Aveta’s warranty and claims operations across its nationwide support ecosystem. Aveta does not operate standalone service centers but delivers after-sales support through Aveta Service Corners (ASC) located at authorized dealerships, Aveta Care on Wheels (mobile service units), and a network of appointed stockists for genuine parts distribution.

This role ensures accurate processing of warranty claims, cross-functional collaboration, and data-driven improvements to enhance customer satisfaction, reduce warranty costs, and strengthen product reliability.

Key Responsibilities
- Process warranty submissions from dealers, ensuring eligibility and compliance with Aveta’s warranty policies.
- Perform data entry to log, track, and update warranty claim information accurately.
- Maintain organized records and ensure timely submission and follow-up of claims until resolution.
- Act as the main liaison with Aveta Service Corners (ASC) at authorized dealerships.
- Coordinate with Aveta Care on Wheels (ACoW) for mobile service-related claims.
- Work with stockists to ensure the availability of genuine parts for warranty repairs.
- Collaborate with customer service, engineering, and supply chain teams to resolve warranty issues effectively.
- Assist in developing and implementing new warranty programs, workflows, and improvement initiatives.
- Support audits to ensure compliance with internal policies and regulatory requirements.
- Prepare and submit regular reports on claims and warranty activities.
- Analyse warranty claim data to identify recurring issues, trends, and areas for improvement.
- Provide insights to reduce warranty costs and improve product reliability.
- Recommend process enhancements to strengthen customer experience and operational efficiency.
- Provide timely updates to customers and dealers regarding claim status, required documents, and timelines.
- Deliver professional, clear, and empathetic communication to maintain customer trust and satisfaction.

**Qualifications & Skills**
- Diploma or higher in Business Administration, Logistics, Automotive, or related field.
- Minimum 2 years’ experience in warranty, after-sales service, or claims (automotive/motorcycle industry preferred).
- Strong organizational and multitasking skills with attention to detail.
- Good communication skills in Bahasa Malaysia and English (Mandarin/Tamil is a plus).
- Knowledge of service workflows, claims systems, and parts management is an advantage.
- Customer-oriented mindset with the ability to work across different stakeholders (dealers, mobile teams, stockists).

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM4,000.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Parental leave
- Professional development

Willingness to travel:

- 75% (preferred)

Expected Start Date: 10/01/2025

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