Guest Service Officer
2 weeks ago
Welcomes visitors by greeting them in person or on the telephone, answering or referring inquiries.
- To provide courteous and prompt service and if possible to comply with every guests requests and needs.
- To familiarize themselves with the procedures, facilities and service of the hotel.
- To sell rooms in manner designed to maximize revenue and occupancy with guest satisfaction.
- To ensure all check-in and check-out are prompt and guest requirements are met.
- To handle billing and currency exchange.
- To have knowledge of functions in house on that particular day.
- To handle all keys, mails, messages or fax and other items for guest.
- To assign rooms and prepare keys/ folders for all arriving groups.
- To take reservation at the counter when reservation department is closed/ busy.
- To attend to guest complaints promptly and bring up to Assistant Manager’s attention for follow up.
- To ensure that working area is kept clean at all times.
- To file registration card and outlet’s guest check for guest.
- To Perform any other duties as may directed from time to time.
The Eastern & Oriental Hotel is a luxury 5 Star Hotel with the finest traditions of comfort and service. The 2 wings of the hotel resemble the classic heritage and contemporary modern architecture with 232 suites.
There are 11 meeting rooms and 2 ballrooms with extensive conference and banquet facilities. For dining facilities there are 3 different types of Restaurants and an old fashioned English Bar.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
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