Control-m Batch Operations Specialist

3 days ago

Bangsar South, Malaysia Tentacle Infotech Full time

**Job Title: Control-M Batch Operations Specialist**

**Job Summary**:
The Control-M Batch Operations Specialist is responsible for the day-to-day management, scheduling, and administration of batch jobs within the production environment. This role ensures the stability, performance, and accuracy of Control-M job scheduling systems, while also handling incident, problem, and change management requests related to batch operations. The role requires strong technical capability, attention to detail, and a proactive approach to operational excellence.

**Core Responsibilities**:
**Operational Management**
- Oversee daily operations of **Control-M**, ensuring system stability, performance, and reliability.
- Perform **system upgrades, patching, and administration** of Control-M software as required.
- Conduct regular (daily, weekly, monthly, yearly) **batch job reviews**, updates, and scheduling to ensure accuracy and relevance.
- Collaborate with job owners to validate, optimize, and maintain batch job configurations.
- Monitor and review batch job performance to ensure timely execution within defined SLAs.

**Monitoring & Incident Management**
- Coordinate with the **L1 SMC Monitoring Team** to ensure batch jobs are properly monitored and escalations are handled appropriately.
- Perform **incident management and root cause analysis** for Control-M or job-related issues.
- Troubleshoot and resolve batch job failures, scheduler issues, or related system incidents.

**Process Documentation & Reporting**
- Develop and maintain **Standard Operating Procedures (SOPs)** for Control-M and batch job operations.
- Ensure operational documentation is updated and compliant with standards.
- Generate **daily, weekly, monthly, and ad-hoc reports** on batch job performance and system health for management review.

**Qualifications & Requirements**:

- Diploma or Degree in **Computer Engineering**, **Information Technology**, or a related field.
- **1-3 years** of experience in **IT operations**, **batch job scheduling**, or **Control-M administration**.
- Hands-on experience in **Control-M** configuration, job scheduling, and troubleshooting.
- Possession of a **Control-M Certification** is highly advantageous.
- Strong understanding of IT operations, systems administration, and process management.
- Excellent analytical and problem-solving skills with a proactive and customer-focused approach.
- Strong multitasking, time management, and teamwork skills.
- Proficiency in **English, Cantonese, and Mandarin** is required.
- Willingness to work on **standby** as operational needs arise.

Pay: RM11,000.00 - RM12,000.00 per month

**Experience**:

- IT operations, batch job scheduling: 2 years (preferred)
- Control-M administration.: 1 year (preferred)
- Control-M: 1 year (required)

**Language**:

- Mandarin (required)

Work Location: In person

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