Production Support Services Specialist

4 days ago

Bangsar South, Malaysia Tentacle Technologies Sdn Bhd Full time

To manage the day to day task of batch jobs, scheduling, administration, and fulfilling incident, problem, change request for the batch job requirement in the project.

**Core Responsibilities**:

- Day to day management of the Control-M software ensuring its working properly, efficiently and performance intact.
- Perform any system upgrade, patching and management of the Control-M software
- Perform daily, weekly, monthly, yearly batch job review, update, scheduling and working with owner of the jobs to ensure relevant and up to date
- Perform batch jobs review to ensure its performance and execution is within expected timeframe
- Inform and update to L1 SMC Monitoring team to ensure batch jobs is monitored and escalated to the correct resolver team
- Perform incident management and troubleshoot of jobs and control-m related issues
- Perform updates, configuration, add/delete on batch jobs
- Take responsibilities to perform Service Request/Change Request that raised by System or Application’s team on batch job, scheduling, Control-M.
- Prepare and update procedures (SOP) for Control-M and Batch Scheduling/Job support under production services support.
- Prepare daily, weekly, monthly and adhoc report for management review.

**Requirements**:

- Diploma/ Degree holder in Computer Engineering/Information Technology or related disciplines.
- **1-3 years of experience in IT management or Control-M batch management**:

- Experience in tools used for batch job management (Control-M) will be an added advantage.
- Experience in configuring jobs in Control-M and troubleshooting failed batch jobs
- Possess Control-M certification is highly advantages
- Good understanding and with passion to learn broad knowledge on IT Operations management
- Good problem-solving skills, background analytics, a team leader attitude and focus on excellent customer service/support.
- Driven and able to multi-task, strong time management skills and strong team player.
- Required Language(s): English, Cantonese, Mandarin
- Willing to work on standby.

**Job Types**: Full-time, Contract

Pay: RM8,000.00 - RM11,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

**Experience**:

- IT management: 1 year (preferred)
- Control-M: 1 year (preferred)

**Language**:

- Cantonese (preferred)

Work Location: In person

  • Customer Support Specialist

    2 weeks ago

    Bangsar South, Malaysia ATX MYLOANHUB SDN. BHD. Full time

    **Job description**: We are looking for a **Customer Support Specialist** to join our team and assist customers in resolving technical issues, ensuring a seamless experience with our products and services. In this role, you will serve as the first point of contact for customers, providing timely solutions, offering guidance on product features, and sharing...

  • Technical Support Center Specialist

    1 week ago

    Bangsar South, Malaysia BD Full time

    Job Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...

  • Technical Support Center Specialist

    1 week ago

    Bangsar South, Malaysia BD Malaysia Full time

    Job Description Summary This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis®...

  • Customer Backend Support Specialist- Non-voice

    1 week ago

    Bangsar South, Malaysia Brandt Business Services Sdn Bhd Full time

    Customer Backend Support Specialist - Non voice Position: CustomerSupport Specialist - Backend Office: Bangsar South, KL Salary range: RM 2200 - RM 2400 (Based on total related working experience) Working hours: 10 AM - 7 PM Working days: 5 days (Monday - Friday) **Key Responsibilities**: - Ensure that all documents comply with company policies, legal...

  • Campaign Support Specialist

    1 week ago

    Bangsar South, Malaysia Nano Digital Marketing Sdn Bhd Full time

    **Job Title**:Campaign Support Specialist **Company**: Nano Digital Agency **Location**: Kuala Lumpur **About Us** We are an innovative and fast-growing new startup digital agency committed to delivering impactful digital campaigns that enhance our clients’ online presence and drive measurable results. We pride ourselves on our strategic approach. we...

  • L1- Technical Support

    7 days ago

    Bangsar South, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    WE ARE HIRING - TECHNICAL SUPPORT SPECIALIST - L1 Job Title: Technical Support Specialist - L1 Location: Bangsar South, Malaysia **Responsibilities**: - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Take calls and service...

  • Product Specialist

    7 days ago

    Bangsar South, Malaysia VR Excellent (M) Sdn Bhd Full time

    We are looking for Product Specialist to be based in Kerinchi, KL. **Job Description**: - To generate sales and initiate sales activities to achieve proposed sales target. - Organising appointments and meetings with healthcare professionals. - Demonstrating/presenting products to healthcare professionals including doctors, nurses and pharmacists to promote...

  • Business Analyst

    2 days ago

    Bangsar South, Malaysia Tentacle Infotech Full time

    **Position Title**: Business Analyst - Service Supply Chain DT Specialist **Job Summary**: **Key Responsibilities**: - Support **digital transformation projects** within the **service supply chain** domain. - Work closely with business stakeholders to analyze current processes and identify opportunities for system enhancement and automation. - Focus on...

  • IT Customer Support Specialist

    7 days ago

    Bangsar South, Malaysia BD Full time

    Job Description Summary Responsible for executing field action remediation to include deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities. Requires experience working with customers. Maintains accurate records and documentation on service tickets. Completes service documentation as...

  • Production Services Leader

    4 days ago

    Bangsar South, Malaysia Tentacle Infotech Full time

    **Job Title**: Production Services Leader - Batch Job & Scheduling **Job Summary**: The Production Services Leader is responsible for managing the team of Production Services Specialists, ensuring smooth operations in batch job scheduling, administration, and incident management. This role oversees day-to-day Control-M operations, ensures timely execution...