Customer Backend Support Specialist- Non-voice

1 week ago

Bangsar South, Malaysia Brandt Business Services Sdn Bhd Full time

Customer Backend Support Specialist - Non voice

Position: CustomerSupport Specialist
- Backend

Office: Bangsar South, KL

Salary range: RM 2200 - RM 2400 (Based on total related working experience)

Working hours: 10 AM - 7 PM

Working days: 5 days (Monday - Friday)

**Key Responsibilities**:

- Ensure that all documents comply with company policies, legal requirements, and industry regulations.
- Identify any discrepancies or irregularities and take appropriate action to address them.
- Collaborate with internal teams, to resolve issues related to document verification and compliance.
- Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
- Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders.
- Generate reports on refund and reimbursement activity for management review and audit purposes.
- Communicate with users regarding refund status, providing clear explanations and assistance as needed.
- Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
- Ensure all communications adhere to company standards and guidelines, maintaining a positive and helpful tone in all interactions.
- Document user feedback and suggestions, categorize them for analysis, and escalate critical issues or trends to relevant teams for further review.
- To take on ad-hoc projects/assignments

**Job Requirements**:

- Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field.
- Preferably possess backend support working experience, with a minimum of 1 year in a related role.
- Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience.
- Previous experience in backend support, customer service, or related roles is highly preferred.
- Proficiency in English and Malay, both spoken and written; Mandarin proficiency is an added advantage.
- Demonstrate a strong attention to detail and accuracy in processing documents and data.
- Possess excellent communication and interpersonal skills.
- Ability to work both independently and collaboratively within a fast-paced environment.
- Familiarity with Singapore regulations pertaining to driver qualifications and vehicle requirements is considered advantageous.

**Job Types**: Full-time, Contract

Pay: RM2,200.00 - RM2,400.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Fixed shift

Application Question(s):

- Are you able to start work on the 1-Aug-2024?
- What is your expected salary?

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