Dispute Resolution Specialist

2 weeks ago

Shah Alam, Malaysia Razer Merchant Services Sdn. Bhd. Full time

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

**Responsibilities**:
As a Dispute Resolution Specialist, you will be responsible for managing and resolving disputes related to payment transactions. You will collaborate closely with merchants, card networks, and financial institutions to identify, analyze, and resolve payment disputes in accordance with industry regulations and company policies. This role requires excellent communication skills, a deep understanding of payment processing, and a commitment to providing exceptional customer service.
- Manage payment disputes from initiation to resolution, including chargebacks, inquiries, and retrieval requests.
- Conduct thorough investigations to determine the validity of payment disputes and assess potential risk factors.
- Maintain accurate records of dispute cases, including documentation of correspondence, evidence, and outcomes.
- Communicate effectively with merchants, card networks, and financial institutions to gather information, provide updates, and negotiate resolutions.
- Ensure compliance with payment network rules, regulations, and timelines for dispute resolution processes.
- Identify trends and root causes of payment disputes to implement proactive measures for prevention.
- Collaborate with internal teams, including operations, risk management, and customer support, to resolve disputes efficiently and effectively.
- Provide guidance and support to merchants and partners on best practices for minimizing payment disputes and managing chargeback ratios.

Pre-Requisites:

- At least 3-5 year(s) of working experience in the related field is required for this position.
- Proven experience in dispute resolution, preferably in the payments industry.
- Strong understanding of payment processing principles and regulations, including chargeback rules and procedures.
- Excellent analytical and problem-solving skills, with the ability to interpret transaction data and identify patterns..
- Exceptional communication and interpersonal skills, with the ability to interact professionally with diverse stakeholders.
- Detail-oriented and organized, with the ability to manage multiple tasks and prioritize workload effectively.
- Proficiency in using payment processing platforms and dispute management tools.
- Familiarity with card network regulations (Visa, Mastercard, etc.) and industry best practices for dispute resolution.
- Ability to work independently and collaboratively in a fast-paced environment.
- Flexibility and adaptability to quickly learn new technologies and tools, as well as to navigate changing priorities and requirements.
- Familiarity with VROL and Mastercom dispute management systems is highly advantageous.
- Strong team player with a collaborative mindset, willing to contribute to the success of the team and the organization as a whole.
- Applicants must be willing to work in I-City.

**Pre-Requisites**:
**Are you game?

  • Food Sevice Assistant

    4 days ago

    Shah Alam, Malaysia KPJ SELANGOR SPECIALIST Full time

    Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes. With 25 years in healthcare services, KPJ Selangor offers a full-fledged 184 bedded...

  • Order Management Specialist

    2 weeks ago

    Shah Alam, Malaysia Abb Limited Full time

    **Responsibilities**: Order Management Specialist - Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • IT Helpdesk Specialist

    6 days ago

    Shah Alam, Malaysia Sophic Automation Sdn Bhd Full time

    **Responsibilities**: - _Provide first-level technical support to end-users, ensuring timely resolution of issues. _ - _Document all support interactions and resolutions in the ticketing system. _ - _Collaborate with internal teams to escalate complex issues and coordinate solutions. _ - _Conduct remote troubleshooting and guide users through step-by-step...

  • Senior Legal Specialist

    4 days ago

    Shah Alam, Selangor, Malaysia Bell Ward Full time 120,000 - 240,000 per year

    Job DescriptionOur client is a leading and well-established company specializing in infrastructure services. The Senior Legal Specialist provides strategic legal advice and support to management on a wide range of matters, including mergers and acquisitions, corporate governance, financing, regulatory compliance, and corporate secretarial...

  • Legal Executive

    4 days ago

    Shah Alam, Selangor, Malaysia Progressive Impact Corporation Berhad Full time 1,000,000 - 1,500,000 per year

    Job SummaryThe role is responsible for overseeing a broad range of legal and compliance functions to safeguard the company's interests and ensure adherence to relevant laws, regulations, and internal policies. Key duties include drafting, reviewing, and managing commercial agreements and legal documents; conducting legal research to provide timely and...

  • Operation Specialist

    2 days ago

    Shah Alam, Malaysia Razer Merchant Services Sdn. Bhd. Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that...

  • Ap/ Ar Executive

    6 days ago

    Shah Alam, Malaysia HRnetOne Malaysia Full time

    1. AP Exec (2 years experience): - Manage daily accounting tasks, including invoice matching, variance resolution, payments, journal entries, and correspondence. - Handle monthly closing, reporting, and reconciliations. - Requirement: Min 2 years in AP - Bachelor's Degree in Accounting/ Finance or equivalent 2. Senior AR Exec (5 years experience): -...

  • Industrial Relations Manager

    4 days ago

    Shah Alam, Selangor, Malaysia Fraser & Neave Holdings Bhd (F&N) Full time 90,000 - 120,000 per year

    Join F&N, a dynamic Asian conglomerate known for iconic brands like 100plus. Be part of our growth journey in food and beverages. Embrace innovation and sustainability, bringing your skills in marketing, operations, or strategic management to make a meaningful impact. Shape the future of consumer goods with usWhat will you be doing?Lead and manage all...

  • Legal Executive

    2 weeks ago

    Shah Alam, Selangor, Malaysia i-City Full time 60,000 - 120,000 per year

    Contract Management & Drafting:Draft, review, and negotiate a variety of agreements, including tenancy agreements, service agreements, non-disclosure agreements, and corporate contracts.Ensure all contracts comply with legal and regulatory requirements while safeguarding the company's interests.Corporate & Compliance Matters:Provide legal assistance in...

  • System Support Specialist

    2 weeks ago

    Shah Alam, Selangor, Malaysia Razer Full time 80,000 - 120,000 per year

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...