System Support Specialist

2 weeks ago

Shah Alam, Selangor, Malaysia Razer Full time 80,000 - 120,000 per year

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

We are seeking a highly skilled and customer-focused System Support Specialist to ensure the stability, reliability, and seamless performance of our business-critical systems. This role involves proactive monitoring, in-depth technical troubleshooting, and comprehensive integration support.

As a System Support Specialist, you will manage complex merchant issues, deliver day-to-day (BAU) support, and maintain smooth connectivity across integrated platforms. You will also act as a vital link between technical teams and non-technical stakeholders, driving effective collaboration and clear communication.

Key Responsibilities

  • Document support activities, incident resolutions, and system changes.
  • Generate reports on system performance, incident trends, and support metrics.
  • Ensure compliance with operational procedures and service level agreements (SLAs).
  • Act as a bridge between technical teams and non-technical stakeholders.
  • Investigate and resolve complex technical issues related to payment gateway services, merchant integrations, web applications, and backend scripts.
  • Debug and analyze scripts written in PHP, Laravel, JavaScript, jQuery, , MySQL, and MariaDB, identify root causes, and propose effective solutions.
  • Maintain clear and accurate documentation for integration processes and configurations.
  • Guide merchants through technical integration, ensuring smooth onboarding and proper usage of APIs and SDKs.
  • Troubleshoot merchant-reported issues, including API calls, scripts, and payment processing errors, and provide technical expertise to resolve integration roadblocks for successful deployments.
  • and Other duties as assigned.

Qualifications

  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
  • Must be able to work at the i-City Shah Alam office.
  • Minimum 3 years of experience as a System Support Specialist or in a related role.
  • Strong knowledge of software development methodologies and best practices.
  • Proven experience in requirements gathering, analysis, and documentation.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams.
  • Ability to work independently while managing multiple support tasks, incidents, and projects simultaneously.
  • Strong attention to detail and commitment to delivering high-quality work.
Pre-Requisites :

Are you game?

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