Customer Service Team Lead

7 days ago

Kuala Lumpur, Malaysia EPS Consultants Malaysia Full time

**Company Background**

The company is Malaysian digital agency that integrates complex technologies and innovations into our working process and translates them into visibility-raising strategies and frameworks. Their range of solutions varies from Database and Software support services to SEO and Content Marketing.

**Working Location**

Menara 3, Jalan Ampang

**Job Scope**
- To understand and ensure achievement of goals and key performance indicators of the team
- To be an ambassador of Company values and culture for employees. To ensure team members understand Company mission/vision and share its values.
- To explain the interlink between company goals and employees’ goals and achievements.
- To understand the product and link between processes in the company/department.
- TL is responsible for:

- newbies onboarding cycle
- people development and mentorship within own team
- conducting performance review sessions for the team members
- giving and receiving timely feedback to and from employes of the team
- collaborating with the other TLs in order to align the approach to any working matters,
- be it related to people or the processes
- collaborating with HR team on any people matters
- ensuring processes are running smoothly within the department (implementation, adjustment, changes, explanation to agents)
- To ensure fair workload distribution considering the language groups
- To answer timely and correct to agents questions in Slack
- To build up the team and improve team climate on a daily basis.
**Job Requirements**
- Experience in Customer Service will be an advantage
- Experience of managing teams (5+ people) is a must
- Proven leadership skills (you should be able to give the particular examples of solving the challenges as a Lead)

**Salary**: RM3,320.00 - RM8,811.00 per month

Schedule:

- Fixed shift
- Monday to Friday

  • Team Lead, Customer Service

    3 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OKX Full time 96,000 - 117,600 per year

    Who We AreAt OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking...

  • Customer Service Team Lead

    4 days ago

    Kuala Lumpur, Malaysia LYC MOTHER & CHILD CENTRE Full time

    **Customer Service Team Lead** Salary : RM4,000 - RM4,500 Working Hours: 2 shifts (9am-6pm, 11am-8pm) Working days : 5 Working days + 2 Off Days Location : Bukit Jalil, Kuala Lumpur - Attend to the needs and requests of postpartum mothers - Share information about our confinement care packages and services with customers - **Manage in-house and external...

  • Customer Service Team Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Full time 60,000 - 120,000 per year

    Role and Responsibilities:• Lead and motivate a team of customer service representatives to achieve performance goals anddeliver exceptional service.• Conduct regular team meetings, provide constructive feedback, and facilitate professionaldevelopment.• Set and maintain high standards for customer service, ensuring that the team meets or...

  • Team Lead, Customer Service

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GoGoX Full time $15,000 - $20,000 per year

    What You Will DeliverDeliver high quality customer service standards through timely and effective resolution of customer feedback.Improve and innovate customer service procedures, policies, and standards in line with the company's objectives, and work with the customer service team with updated industry trends and new practices or knowledge. Lead, train,...

  • Customer Service Team Lead

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Teleperformance Full time 90,000 - 120,000 per year

    OverviewWe are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.QualificationsBachelor Degree preferred.Proficiency in Cantonese and English...

  • Telemarketer / Customer Service

    7 days ago

    Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits

  • Customer Service Team Lead

    2 days ago

    Greater Kuala Lumpur, Malaysia LanceSoft, Inc. Full time 78,000 - 93,000 per year

    Customer Service Team Leader: Digital Banking project (Bilingual)Support Location: Menara UOA Business Park, Subang Jaya (linked to LRT/KTM SubangJaya)Working Hours: 1:30 PM – 10:30 PM Work Days: Sunday to Thursday (Off days: Friday &Saturday)Employment Type: Full-TimeSalary: RM6,500 (Max) + RM500 KPI AllowanceLanguage required: MandarinKey...

  • Customer Service Team Lead

    7 days ago

    Kuala Lumpur, Malaysia Pall Corporation Full time

    Collaborates with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries.- - Partners with sales and customer service representatives to satisfy customer needs- - Serves as the point person for complex inquiries and escalations- - Ensures Pall’s policies and procedures are...

  • Customer Service Team Lead

    4 hours ago

    Kuala Lumpur, Malaysia Sleepy Bear Homes & Suites Full time

    **ABOUT US**: Sleepy Bear is one of Malaysia’s pioneering and fastest-growing vacation rental management companies. Since 2025, we’ve been helping property investors unlock value through **renovation, unit styling, and full short-stay rental management**. Our partners include prestige property developers and investors across Malaysia. **The...

  • Customer Service Associate

    4 hours ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    **Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...