Travel Assistance and Claims Coordinator

Travel Assistance and Claims Coordinator (Expedia)

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Claims

Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

About the role

What you need to know:
Accountabilities for the role:

- Assists customers in analyzing and refining their queries in order to accurately fulfill claims requests.
- Selects the most relevant search results and, if necessary, assist the customer by following up on those resources
- Be proficient in complex claims processes
- Utilizing acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (i.e. employer, claimants, third parties such as medical providers, auto repair centers, etc.) as deemed necessary. Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of claim
- Providing timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquires according to company policy and procedures
- Determining and timely sets appropriate reserves within authority level
- Identifying subrogation opportunities and fraud potential and make appropriate referrals
- Other duties and responsibilities may be assigned as new business needs arise

What we’re looking for:
Requirement
- Self-motivated and able to work under pressure with a high level of responsibility.
- Effective time management to be able to multi-task, priorities to meet varying tasks and deadlines and delegate.
- Solutions-focused, proactive, use initiative to improve function/processes and problem solve.
- Strong communicator at all levels; verbally and written to build and maintain internal and external relationships.
- Knowledge of coaching and mentoring techniques to be able to develop and support others on a day-to-day basis.
- To work with integrity independently or as part of a team to achieve personal and business objectives.
- Good numeracy, literacy and attention to detail.
- Highly effective communicator in English, both verbal and written.
- Previous experience in the insurance industry, hospitality services or customer service are desirable
- Singapore BCP & PGI certified are desirable

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, gr