Telesales Manager

2 weeks ago

Kuala Lumpur, Malaysia iCar Asia Full time

**Job Purpose**:
To build customer relationships and attracting new customers to use Carlist.my by managing the accounts that has been assigned. To promote Carlist.my to potential customers and enable adaptation and successfully convert users to paying customers. Listen to customers' feedback and channel the issues to relevant departments and ensure solutions are provided accordingly.

**Key Accountabilities**:

- Set featured user appointments for Telesales team to visit
- Generate & contact leads via competitor sites
- To cover all states except Klang Valley, Johor & Penang
- Engage all dealers in assigned areas given by the HoD to promote new products/ services offered
- Convert users to paying customers
- Move stocks across to Carlist.my via competitor websites/magazines
- Train and guide dealers on how to use the product
- Acquisition of new customers (dealership and sales agent)
- Contact and follow up on any inconsistencies
- Perform more than 30 successful business calls per day for each telesales team member
- Reset passwords for dealers who have forgotten their login
- Furnish daily report on closed won/ lost by territory and accounts
- Build, revive and manage customer accounts
- Work actively towards monthly car sales/listings targets
- Gather & analyze market intelligence from areas assigned
- Build and maintain excellent relationships with dealers
- Understands customers' needs
- Monitor and manage teams effectively
- Liaise with internal departments to ensure listings quality is achieved
- Participate fully in the team which includes taking part in weekly meetings, providing feedbacks and ideas to the team lead/manager to help grow the business
- Collaborate with the Management, undertake any other duties or projects that may be reasonably required by the Manage mentor that may be reasonably foreseen through proactive role engagement and deal with matters arising in a timely and effective manner.

**Authorization/ Structure**
- Reset password upon request from dealers
- Create accounts for new customers
- No changes on daily work, scope and responsibilities unless instructed by Head of Sales - Classified

**Essential knowledge, skills and abilities**:

- Possess a minimum school certificate (SPM or equivalent )
- Relevant work experience in outdoor sales (circa 2+years)
- Excellent product knowledge
- Required language(s): Mandarin, Malay and English
- Excellent telephone skills and courteous
- Good time management

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