Customer Service Representative
1 week ago
Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
- Exceeding customer expectation in terms of customer service & accurate information.
- Addressing queries, complaints, and recommendations furnished by customers.
- Deferring to management in instances of uncertainty.
- Atleast 2 years of recent(within 3 years) Customer Service experience in inbound voice process in a BPO. Must have a typing speed of at least 40 WPM with 90% accuracy.
- Be willing to work from office
- Ensure they have all the documents ready (NRIC, Education Docs, Last Payslip)
**Benefits**:
**Job Type**: Permanent
Pay: RM2,800.00 - RM3,000.00 per month
Schedule:
- Day shift
- Evening shift
- Rotational shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Do you haave any bank issues?
- Do you have the following documents ready: NRIC, Education Docs, Last payslip?
- The company has no leave policy within the first three month of employment and during training period, are you ok with this?
- What is your nationality?
- What is your current salary?
- what is your expected salary?
- when are you available to start?
- Have you worked with the Singapore market before as a Customer Service representative?
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service in BPO(inbound Voice) in BPO setting: 2 years (required)
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