Executive - Customer Support

2 days ago

Ara Damansara, Malaysia Rapsys Technologies Full time

**Executive - Customer Support**(Japanese Monolingual or Japanese/English Bilingual)
**Working Hours**: 24-hour rotational shift with 2 days off

**Job Scope**:

- Handle customer inquiries from clients using our services in Japan through phone calls and chat.
- Provide timely, accurate, and professional support to ensure customer satisfaction.
- Escalate and follow up on complex issues as necessary.
- Maintain proper documentation of customer interactions and issues.

**Requirements**:

- Proficiency in Japanese (monolingual) or Japanese and English (bilingual).
- Strong communication and interpersonal skills.
- Customer-focused with problem-solving abilities.
- Ability to work in a fast-paced, rotational shift environment.

Pay: Up to RM9,000.00 per month

Application Question(s):

- What is your proficiency level in Japanese? (Please specify JLPT level, if applicable.)
- Are you comfortable working in a 24-hour rotational shift with 2 days off per week?
- Are you currently residing in Malaysia, and are you able to work onsite
- How soon can you join if selected for this position?

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