Executive - Customer support

1 day ago

Ara Damansara, Malaysia Rapsys Technologies Pte. Ltd Full time 24,000 - 120,000 per year

Job Scope / Responsibilities

  • Handle inquiries and support requests from customers in Japan who are using our client's services.
  • Provide support via phone calls and online chat channels in Japanese (and English if bilingual).
  • Identify customer issues, provide accurate information, and guide them on solutions based on processes and SOPs.
  • Maintain high levels of customer satisfaction by delivering prompt, professional and quality customer service responses.
  • Update internal systems / CRM with customer interaction details.
  • Coordinate with internal teams when escalation is required.
  • Comply with service KPIs, deadlines, and quality standards.

Requirements

  • Proficiency in Japanese (Native-level or JLPT N2/N1 preferred).
  • English communication ability will be an added advantage (for bilingual role).
  • Customer service / contact center experience is an advantage (not mandatory).
  • Strong communication skills – polite, patient, and customer-oriented.
  • Able to work in rotational shifts (24/7 support environment).
  • Able to work full-time onsite at Ara Damansara, Malaysia.

Benefits

  • Attractive salary package.
  • Professional support & training provided.
  • Opportunity to work with Japanese market & international client.

Language Requirement: Japanese Monolingual OR Japanese + English Bilingual

Work Location: Ara Damansara Office (Onsite Only) – Malaysia

Working Hours: 24-hour rotational shift schedule (2 days off per week)

Job Type: Full-time

Pay: RM2, RM10,000.00 per month

Application Question(s):

  • Proficiency in Japanese (Native-level or JLPT N2/N1 preferred)
  • Provide support via phone calls and online chat channels in Japanese (and English if bilingual)

Experience:

  • Executive - Customer Support: 5 years (Required)
  • CRM: 5 years (Required)

Language:

  • Japanese Monolingual (Required)
  • Japanese + English Bilingual (Required)

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