Customer Service Coordinator(Logistic)
5 days ago
**Responsibilities**:
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints in a timely manner.
- Provide product and service information to customers.
- Identify and troubleshoot product or service issues reported by customers.
- Escalate unresolved issues to appropriate teams or departments.
- Update customer information as required.
- Maintain a deep understanding of the company's products or services.
- Provide accurate, valid, and complete information to customers.
- Keep records of customer interactions, transactions, comments, and complaints.
- Collect and report customer feedback to improve services or products.
- Participate in team meetings and training sessions to improve skills and product knowledge.
**Job Types**: Full-time, Permanent
Pay: RM1,800.00 - RM2,500.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- What is your expected salary?
- Are you able and comfortable to work at Kota Kemuning area?
- Are you able to start immediately?
**Education**:
- Diploma/Advanced Diploma (required)
Work Location: In person
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