Customer Service Management

Assist Customer Experience Representatives in managing their day-to-day activities and operations. Maintain and further develop quality relationships with existing customers and warehouses. Schedule or reschedule pickup and delivery appointments. Provide necessary information to internal departments in order to meet service parameters required by the...

Are you looking for an opportunity to work in the supply chain? If so, we may be the place for you! We provide integrated, thorough, and high quality logistic solutions to our clienteles in this fast-paced environment. Customer engagement and satisfaction is key to our success. We are looking for talents who are hungry to learn new things, passionate in...

**JOB OVERVIEW** We are looking for an HR & Admin Manager to oversee all aspects of human resources and Admin practices and processes. **JOB DESCRIPTIONS** To handle entire Payroll administration To handle entire recruitment Process To handle ISO 22000 HR/Administrative documentation To develop the HR Policies and Procedures in compliance to the...

Guide customers through product usage, answer questions and collect feedback to improve satisfaction. - Identify and address cancellation concerns with personalized calls, converting lost orders into sales. - Identify trends and root causes of returns, cancellations, and other issues to improve processes. - Implement strategies to retain key customers, drive...

**Customer Service**: **Job scope**: - To deliver excellent CS and manage the needs of Shopee's customer (through live chats) - Liaise with other departments as required to resolve user issues - Professionally handle the high volume of inquiries from customer - Able to speak and write in English fluently - **Working days**:5 days a week, 2 day off (1...

**Job description** **Customer Service** **Lowyatt, Bukit Bintang, KL** **Responsibilities**. - Handle customer service on-site - Resolve customer problem and issue - Do admin and any related task **Requirement** - Minimum SPM - Speak Malay and English - Willing to learn & start from below - Availability to work shift hours, including weekends and...

**JOB RESPONSIBILITY** Responsible to open job in the system and ensuring all necessary documentation are prepare including commercial invoice, bill of lading, customer declaration, and other necessary paperwork. To communicate with shipping agents, suppliers, customers, and government agencies, to ensure that all required documents are submitted in a...

**JOB RESPONSIBILITY** Responsible to open job in the system and ensuring all necessary documentation are prepare including commercial invoice, bill of lading, customer declaration, and other necessary paperwork. To communicate with shipping agents, suppliers, customers, and government agencies, to ensure that all required documents are submitted in a...

_**Job responsibilities: -**_ **General Description**: Interact with customers to provide and process information in response to inquiries, concern and requests about products and services. **Duties and Responsibilities**: - To ensure Customers satisfaction is at its hgihest while managing and tracking KPI's. - Troubles shoot and track job progress from...

**Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **Pavilion, Bukit Bintang, KL** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide...