Customer Service

2 weeks ago

Bukit Raja, Malaysia Singa Gemini (m) sdn bhd Full time

Are you looking for an opportunity to work in the supply chain? If so, we may be the place for you We provide integrated, thorough, and high quality logistic solutions to our clienteles in this fast-paced environment. Customer engagement and satisfaction is key to our success.

We are looking for talents who are hungry to learn new things, passionate in making a difference, and most importantly, want to provide world class customer service, to join our team of professionals.

**In this role, you will get to**:

- Develop knowledge of the logistic industry
- Provide support to internal teams to identify opportunities and remove roadblocks
- Show composure, resilience and flexibility as customer needs evolve
- Have a career path in supply chain management

**Roles & Responsibilities**:

- To proactively plan, communicate and coordinate with related parties (internal and external) to ensure smooth running of daily operations.
- To liaise with the operation team regarding container delivery and collection planning.
- To monitor and update customers on shipment and daily delivery movement status.
- To monitor and update collection advise and SMK proactively.
- To ensure updating of data in system are properly done and in timely manner.
- To ensure that the delivery of Import/Export containers to customer premises as required.
- To coordinate and track the movement of containers through GPS system and logistic pathways.
- To address direct request for unresolved issues to designated resource.
- To interact with customers to provide and process information in response to inquiries, concerns and requests about services, provide quotation to customer on ad-hoc services when required.
- To handle and resolve customer complaints, visit customer if necessary.
- Must be able to provide best solution for customers’ requirement when required.
- To compile and evaluate all relevant information to handle inquiries, complaints, claims and follow up on customer interactions.
- To keep records of customer interactions, inquiries, comments, complaints and action taken.
- To prepare and provide reports to customers.
- To prepare and provide reports for internal analysis.
- To prepare and provide reports involving storage, demurrage, detention, SSR, etc claims and liaise with related parties.
- To assist superior in dealing with internal and external parties.
- Any other duties assigned by the management.

**Qualifications, Experience, and Skill Requirements**:

- At least Diploma/Degree in Logistic or Business or equivalent.
- At least 3 years of working experience in logistics or haulage industry and knowledge of haulage management system.
- Knowledge of customer service principles and practices.
- Good computer skills.
- Great communication skills
- Experience in using Microsoft office, especially Excel and Words.
- Fluent in Bahasa Malaysia and English for both verbal and written. Having a third language like Mandarin or Tamil is an added advantage.

Other skills:

- Customer oriented.
- High attention to detail.
- Ability to work as a team and independently.
- Ability to multi-task and stay organized.
- Ability to work under pressure and meet deadlines.
- Pleasant, hardworking, responsible and professional demeanour.

**Working hour**:
Monday to Saturday, 5.5 days

**Working location**:
Taman Perindustrian Bukit Raja, Klang, Selangor.

**To be part of us, APPLY NOW**

*Only shortlisted applicant will be notified.

Pay: RM2,500.00 - RM3,500.00 per month

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