Telephone Operator

Job Summary:The Telephone Operator is responsible for managing high volumes of incoming and outgoing calls in a professional, courteous, and efficient manner. This role ensures that insurances and customers inquiries, requests, and issues are handled promptly while maintaining the organization's service quality standards. The operator serves as the first...

**Responsibilities**: - Prepares various reports such as traffic reports or weekly progress reports as requested by HOD - Devises work schedule for telephone operators ensuring adequate coverage at all times; revises work schedule as necessary. - Reports telephone equipment failures by completing necessary paperwork and notifying appropriate...

**JOB DESCRIPTION** JOB TITLE : TELEPHONE OPERATOR REPORTS TO : FRONT OFFICE MANAGER **REQUIREMENT** - Minimum SPM / O level - Excellent communications skill for both written and verbal. Multiple language skills are preferred (Able to communicate in Bahasa & English) - Able to work under pressure. - Self-starter, results oriented and also a team player. -...

As a Telephone Operator, you will be based in Nanmar Call Center, Johor Bahru (Johor Jaya) and will act as a liaison, provide services information and resolve any emerging problems that our customer. - Handling all inbound calls and other online platform pertaining to assist raising issue related to the company's services. - Exceeding company expectation in...

**Job Summary**: - To ensure that all incoming calls are answered promptly and professionally. - Responsible for directing calls to the appropriate staff member or department and ensuring that all messages are recorded accurately. - You will be expected to greet guests as they arrive and assist them with any inquiries or needs they may have. This may...

1. Daily briefings and task delegations to staff. 2. Manning guide/manpower planning and monthly work schedule 3. Attendance /overtime/lunch-dinner-break time monitoring. 4. Systems monitoring - Telephone Console & C-Works CMMS -KPI adherence and escalations: (request/complains/emergencies/incoming and outgoing phone calls etc.) 5. Ensuring all CCR...

Compiles, copies, sort and files record of office activities, business transactions and other activities. - Computes, records and proof reads data & other information, such as records or reports - Operates office machines, such as photocopier, tele copier and personal computer Orders materials, supplies and services and completes records and reports - Answer...

Administrative assistants perform administrative and office support for supervisors. They perform a variety of tasks, such as answering telephone calls, receiving and directing visitors, ordering office supplies, maintaining the office facilities running smoothly, and ensuring that equipment and appliances work properly. To handle Admin, Operations & Sales...

Job description - Independently provide accurate information to resolve problems/issues that arise. - Execute reports and analysis on the Call Center (CC) Operations on a timely basis. - Attend customer service training/telephone etiquettes/briefings on a regular and need-to basis. - Continuously educate one’s self with up-to-date and relevant information...

Front Office Supervisor responsible to ensure smooth and efficiency of front office operation. She/ He must assist Duty Manger/ AFOM/ FOM in the absence of them in any way on operation, assist GSA, concierge and bellman during required period. - Provides courteous and efficient and if possible, complies with each and every guest’s request - Supervises the...