Team Lead Customer Service

4 days ago

Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

ROLE: Team Lead Customer Service - Native Japanese

Location: Bangkok, Thailand

**Salary**: 80,000 - 100,000 THB

Head Counts: 1

Joining: Immediate

Education: Bachelor's degree is a must

NOTE: Minimum 1 year of experience as a Team Leader in a BPO environment, or experience in team management from social media platforms, content moderation, customer service, etc.

Working hours: Monday to Friday, 7am - 4pm.

**Responsibilities**:

- Provide mentorship, guidance and career development to members of your team
- Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
- Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
- Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
- Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

Minimum requirements:

- Bachelor Degree is must
- Significant experience in a complex fast paced environment.
- Strategic thinker with strong analytical and creative problem-solving skills
- Excellent written and verbal communication skills
- Passion for ensuring an excellent user experience

**Job Types**: Full-time, Permanent

Pay: RM13,000.00 - RM13,100.00 per month

Application Question(s):

- What nationality are you?
- Can you speak, write and read Japanese?
- Are you willing to relocate to Thailand?

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