Customer Care Executive

1 week ago


Seri Manjung, Malaysia IT Consulting Company Full time

Key Job Responsibilities:

- Support the respective Sales Personnel by providing comprehensive customer service functions, ensuring satisfactory service delivery to both internal and external customers.
- Liaise with external parties (customers and vendors) and internal teams (e.g., Procurement, IQC, RA, Customer Care, Packing, Warehouse/Loading) to develop artwork.
- Closely monitor and follow up with the packaging supplier.
- Ensure that all artwork-related activities are carried out accurately and within the KPI-specified timelines.
- Prepare reports based on the needs of customers and company stakeholders.

**Requirements**:

- Proven experience in managing artwork development projects, ensuring all timelines are met while coordinating effectively with multiple teams and stakeholders.
- Experience working with various cross-functional teams, including Sales, Suppliers, Procurement, IQC, and Packing, to ensure all artwork and packaging meet customer specifications and requirements.
- Practical experience in using Oracle or similar ERP systems to track and manage artwork development processes.

**Job Type**: Permanent

Pay: RM3,800.00 - RM5,000.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- Notice Period

**Experience**:

- Customer Care: 2 years (required)
- Process Manufacuring Industry: 2 years (required)
- ERP systems: 1 year (required)

Work Location: In person



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