Customer Service Executives

2 days ago


Seri Manjung, Perak, Malaysia AG STAFFING Full time 30,000 - 50,000 per year

1. Title: Customer Sales Executive2. Mission:Responsible for facilitating customers business activities with the organization, such as making a pur­chase, placing an order, getting advice, lodging a complaint or request for latest information. Providing answers to customer enquiries or escalate them on to the Sales Manager responsible. Providing correct information and helping to solve customer queries or problems.3. Responsibilities :Responsible and oversight of CS activities in the assigned H&R entitiesLead and manage customer service activities to achieve timely customer orders fulfilment and customer support to the stakeholdersAssist Sales Manager and Sales Support Manager on the annual customer satisfaction surveyMaintain interface between Customer, Sales, Transporter, Logistics and Operation in terms of the order management & demand fulfilment processManage and support all customer order management related requirements pre- sales and post sales such as new customer CRM/El set-up, etc.Develop Delivery Policy on order fulfilment lead-time and recommend logistics providers to achieve lowest logistics cost. Implement annual cost improvements measures to achieve best-in-class rates as directed by Line ManagersCollates sales demand forecast and order data to develop weekly and monthly delivery planLiaise with Technical team on COA issue and any customer complaint on the quality related issuesApply custom form (Kl/1



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    16 minutes ago


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